Sam's Club

"On 1/2724, the vehicle techs reaked havoc on all my rims. Plus I was told by the techs there may be an issue with my front passenger tire stem/lug nuts. I purchased the tires from this club and all rotation and balance requirements were done at this same Sam's. Not to mention that the time before last, two of my rims were damaged. I was not happy, mentioned it, but let that ride. On this day of service I mentioned to the tech about that incident and asked that they please be very careful. Well, they totally disregarded my request and went to town on ALL my rims. I spoke with Store Mgr. Gerald Stevens on the same day and he assured me that Sam's insurance company will be contacting me to get my rims fixed. Needless to say I have NOT heard from Sam's insurance company. I have placed numerous calls to get this issue resolved, but continue to get the run around. From the beginning to now this form of customer service is unacceptable!! Gerald Stevens need to be a man of his word! This has always been my Sam's for the last 20 years, but I will no longer support this Sam's! I am hurt and offended!!! Update: Personally spoke with Ni (?) today (2/15/24). She took time to show me that Gerald actually reached out to the insurance company the day after the incident and again on Feb. 2nd. She explained to me that the process can take a while. She also provided answers to every question I had to include providing the insurance company's number. Talking with Ni today makes me feel better knowing that Gerald Stevens actually did what he said. There maybe a resolve after all. Lesson here is that the lack of communication with me on Gerald's part can turn something bad to worse AND that my having a little more patience in the process; just because something happens in real-time doesn't mean it will get resolved as quickly as I think it should. Selah!"

"Conveniently located. Good prices and knowledgeable staff. Free samples lets you try items before you buy them. Going early in the morning helps to eliminate the line. Allowed me to get in and out on a Saturday."

"My issue is with in store good, we ordered supreme pizza and it almost had no pepperoni, very little meat, a lot of onion. It tasted like onion and cheese pizza. Sadly we saw that only when came home ."

"I know the staff has no control over it,but maybe it will make it to Corp somehow: The fake cheese in your pizza is horrible, you need a different cheese option it melts into a sticky gunk and doesn't have a good flavor. Otherwise you're pizzas are great,just wish I could swap the cheese with something edible... I'm also rating you for slow pickup, it's not the staffs fault, seems to be management and poor app integration on the backend. Always a hour or more behind. Staff are using broken phones in the back with glass cracks, this is just observation from my interactions with staff trying to get my orders. In general though the place seems understaffed which is probably the state of the next generation and working honestly,but something needs done. The ones you have are seemingly trying but lines growing miles long on customer service and pickups. Might be worth digitizing returns and whatnot as much as possible to free staff burden. Drop off returns ect.. General merchandise also has a issue,we have had to change brands repeatedly over price changes or completely dropped items. Overall building is clean,but I know a few instances where I've questioned the cleanliness of the food area in particular, I walked away one time because of flies,and I think most people can see the traps for pests. It's not uncommon in food areas but it could use a better scrub and some fresh paint"

"Today there no one available to help outside at the tire center. I Waited approximately 28 minutes for assistance. A young passed by but never said he would return. Eventually, I left very disappointed. Generally service is much better at this store."