Hendrick Toyota North Charleston 7151 Rivers Avenue, North Charleston, SC 29406

"My experience at Rick Hendrick Toyota was excellent. I was seen as soon as I got there. Only took a little over hour to complete the inspection, tire rotation and oil change. Everyone I encountered was very friendly and knowledgeable. Showroom was quiet and very clean.. The restrooms were very clean and in good working order too.☺️"

"I was in the market for a used SUV with low miles. I found a Subaru Forester at Hendricks Toyota with low miles, decently priced, and a unique green color. I reached out and spoke, and began working with Bob. Since there were only a few pictures of the vehicle online, Bob was nice enough to get some before it was detailed and send them my way. He even worked with me on holding it with a deposit as I lived 2 hours away and couldn’t make it there for a few days. Fast forward, I finally made it to Charleston to test drive it and I liked it. I had no complaints. Having to switch insurances I had to return the following day, I believe, to finish the purchase. The day I took it home is when the real trouble began. I arrived home and every light in the car turned on and all the safety features turned off. I panicked. I reached out to Bob, after working hours, who apologized and set up an appointment to get the car looked at. I was provided a rental while the vehicle was being worked on. My vehicle went through Toyota and Subaru before being returned. Didn’t seem like Subaru did much but I was told everything was okay. So… After the vehicle was returned it was a few days before the vehicles safety features kept shutting off. This time the vehicle began shutting off when I’d stop. Hendricks requested I take it to Subaru. I did. They reset a few things and sent me on my way. Life goes on and I ended up renting a car for the holidays because I didn’t trust driving far knowing the problems I’ve had. When I returned home and began driving my vehicle again, the same problems continued. I was asked to take it to Subaru but by now, I didn’t want to deal with these problems anymore. Bob reached out to me and said He was truly sorry about all the problems I went through and that they (Toyota) were going to make things right, and make things right they did!!! Toyota bought back my vehicle and got my family and I into a brand new Toyota Corolla. Our family has never owned a new vehicle, so when I brought it home to my husband, he was truly touched, we both were! He sat in the car, admiring it for some time. From homelessness and cars with no heat to a brand new vehicle… words can’t describe the many emotions our family has felt! Especially my husband. Although my car experience isn’t typical it could have had many different outcomes. Aside from getting a free car, this was the best outcome I could have hoped for! Bob was diligent and patient (which is an understatement). He was genuinely concerned about what my family was driving and advocated on my behalf, and I appreciate that! Hendricks would be honored to know how you represented him and his brand! Thank you Bob and the staff at Toyota! Thank you so much!"

"My experience servicing a car and then purchasing a car was exceptional. Andrew, on the service side coordinated services and communicated what was needed. He made servicing of the car easy. On the purchase side, Chris Becker, was a pleasure to work with. He provided excellent service, listened, and was very patient in explaining the nuances of my new car. He showed no impatience even though his work day had ended earlier. I would not hesitate to recommend him to work with for your car needs."

"Bob was great from start to finish. I purchased a vehicle out of state and Bob was very honest and responsive every step of the way. Jason was also great to work with and explained all the paperwork thoroughly. Bob also connected me with Kelly who delivered the vehicle. Kelly was right on time and made the process seamless. Bob also followed up after I got the truck to make sure I was happy with it. Great team who made the car buying experience enjoyable!"

"I recently visited Hendrick Toyota North Charleston for the 55,000-mile service on my 2022 Corolla Hatchback, and I must say, the experience was outstanding! From the moment I arrived, the staff greeted me with warmth and professionalism. They were incredibly knowledgeable about my vehicle and took the time to explain what the service entailed, ensuring I was well-informed. The service team was efficient and meticulous, completing the maintenance quicker than I anticipated. They went above and beyond, performing a thorough check of my vehicle and ensuring everything was in top condition. What impressed me most was their attention to detail and their commitment to customer satisfaction. The waiting area was comfortable and well-maintained, making my short wait pleasant and relaxing. The overall atmosphere at the dealership was welcoming, and it’s clear that customer care is their top priority. I left Hendrick Toyota North Charleston feeling confident and satisfied with the service provided. My Corolla Hatchback is running smoothly, just like new. It’s reassuring to know that such a reliable and trustworthy team is taking care of my car. I highly recommend Hendrick Toyota North Charleston for their exceptional service and professionalism. A 5-star experience indeed!"