Life Time 11555 Johns Creek Parkway, Johns Creek, GA 30097

"Yesterday, my 5 year old child woke up with a fever at 6:40 am. I had a class at lifetime Johns creek scheduled at 8:30 am. I called the front desk a little before 7 am asking the lady if I could cancel the class because it was not allowing me to cancel on the app (requires a 2 hour cancellation period.) Under circumstances like this, I believe there should be some understanding to just cancel the class for me. We can’t schedule classes if you have 3 “no-shows” a month. I called as soon as I found out that morning. The front desk being rude and short about not canceling the class shows that your club would rather people bring in their feverish kids after popping a Tylenol in them in order to make their gym class. This is not safe for any of the club members, much less the children. A 1.5 hour notice is plenty of time to let it go and just cancel the class for members whose child got sick. This was in general a very bad experience and in bad taste. Other front desk people were more than willing to work with me in the past because I got sick or my children got sick last minute. I have to schedule these classes ahead of time because they get full too. The fact that a gym that is supposed to value a healthy life style definitely does not help with mental health or physical health of their patrons. We get stressed unnecessarily over something that just takes a little human consideration."

"This awesome facility had better times. How days, it's on decline. Employee, time to time blocking parts of the shower in man's room, with a yellow tape. So they don't have to clean the whole thing. Steam room, most of the time is nasty. Would not recommend walking barefoot. It's all goes unnoticed, due to poor management. However, all this would not make Me spend time to leave this review. The real reason for this feed back is this. One beautiful and sunny Sunday morning. I walking in to the club I was a member since 2008. After scanning My membership card, a person at the front desk notified Me that the dues are not paid, and I can't walk in. I said that I will resolve it later, when get back home to access a site. You probably gassing what was a respond.... I couldn't believe that I hear it right... I was simply cursed out. "Get the f... out." He said quietly. I could not believe I heard it correctly. I asked him to call a manager. He said that there is no managers on Sunday, and repeated previously used phrase, just by adding that he can call a police instead. I will be honest. I snapped at that moment. Thanks to God. I did not reach this guy when it happened. I have left, just threw something from the front desk towards his direction. It was not it. He did call the police. Which came to My home later same day. When I reached out to the club management about this situation. They cover their employee, and simply canceled My membership. Been thinking why this happened,,,? Probably because of COVID. Not everyone has recovered. Do not wish anyone to experience. P.S. I sold all My LTH shares while I could."

"This location is always messy and seems like they are understaffed. The men’s locker room is always dirty and the showers are all very moldy. The steam room always has hair and dirt on the floor and seats. I never see anyone cleaning. There have been several times that there were no towels causing many people to have to use the blow dryers. In the evening there are a lot of kids and teens for swim class which in itself isn’t an issue but they seem to be uncontrolled; crowding the hot tubs and using all the swim lanes. The actual gym portion is as you would expect. Still a bit dirty and older machines but certainly not the worst part. They really need some renovations and deep cleaning."

"I’ve been a member for 6 months now and I haven’t had many issues. I’ve noticed that the cleanliness of the club, especially of the pool area has been lacking lately. I got the membership for the pool, I’ve been disappointed at the lack of swim lanes due to swim team. Tonight this facility had one lane open, the rest of the lanes were occupied by swim team. I brought this concern to a staff member and the staff member was extremely rude and unprofessional. The employee didn’t seem to care about my concern or value me as a member. Very disappointed in this interaction & will not be returning to this facility until I receive a resolution."

"Getting pretty crowded but still a nice place. Lap swimming is difficult because of numerous swim practices. If you want to swim laps it is pretty much restricted to early morning and late evening after 9:15 pm"