Advantage Insurance Agency, LLC 118 Southport Road, Spartanburg, SC 29306

"Unfortunate that a negative score is not possible. Absolutely nothing about my experience with this company was satisfactory. A policy holder in one of the companies they represent back-ended my wife, destroying the rear-end of the vehicle. The policy was with Safeco, but the information on the driver's pocket card was for Advantage. No answer and no response to repeated phone calls to the phone number provided for 17 days after the collision. I was only able to get hold of them by doing internet searches and blasting every phone number, e-mail address and online form I could find. I didn't have a choice because their policy holder damaged my property, but there is no way I would consider doing business with them voluntarily."

"I have nothing but good things to say about this company. They really go out of their way to help when I need it. The woman I spoke with,Suzanne, was exceptionally helpful and informative. And Mr. Thorne was very nice."

"Never, ever, obtain Insurance though this agency. I have been attempting to contact them for 3 weeks; leaving multiple voicemail messages and calling over and over for hours at a time. I was trying to cancel my policy and trying to avoid a raise in escrow. Thankfully someone from the underwriting company(ASI) was nice enough to help me out and the policy is being cancelled as I write this. They say that they are locally owned but I think they need to reevaluate how they handle their business. I am beyond frustrated with this company. I am glad that i found a wonderful agent in Fountain Inn, Kris at the Brian Spears nationwide agency. I recommend him not this Advantage Insurance agency."

"I used Advantage in Spartanburg, SC for four years. I decided to buy a new car in June. When I did, Todd told me that my payments were increasing but were going to be pro-rated. My normal $97 for June, $120 for July, and the the full amount being $180 in August. My July payment was drafted from my account at $300. After playing phone tag with his office for two days, and eventually being hung up on, I went straight to the insurance company where it was explained to me that the $300 dollar charge was my pro-rated $120 dollar bill, added to the renewed payment of $180. Even though this is ridiculous, it could have been planed for. Thanks, though, to Todd's ignorance, it came as a shock and a blow. If you think the rates of $180/mo for a married couple in their 30's is a little high, you're right. I shopped around and cut my monthly premium in half, with better coverage. Avoid this place place; they are too busy to be bothered with loyal customers."