1-800-PACK-RAT

"Pack-Rat Moving was absolutely outstanding in every way imaginable! Their staff was prompt, communicative and made my move seamless from beginning to end. Their professionalism and commitment to customer satisfaction are truly impressive.""

"Pack-Rat exceeded my expectations with their excellent moving services. The team was friendly, organized, and treated my belongings with the utmost care. I appreciate their commitment to customer satisfaction."

"Opting for PACK-RAT moving services was the best decision I could have made for my move. The team's dedication to excellence was evident in their meticulous handling of my belongings and their prompt and efficient service."

"Pack Rat's moving and storage service saved me time and hassle during a hectic move. Their well-organized process and friendly staff turned what could have been stressful into a positive experience."

"Recently Packrat decided to unload one of their containers in my driveway. Coincidentally, I had just accepted an offer to purchase my home and 2 days prior the container showing up the sold sign was added to the realtor's sign in my yard. I contacted my realtor and the realtor of the buyer's and no one had authorized the delivery of the Packrat container in my driveway. I began my 3 hour long journey with Packrat customer service. They had us on hold for periods longer than 40 minutes. They hung up on me and we had to start the process over again. Initially they said they could not talk to me about the container because I did not have an account with them. Frustrations began to rise. Once they finally realized they should/could chat with me about the container after multiple moments put on hold to "discuss things with their team" our frustration only rose. They would not share with me any of the info of who had sent the container to my home. At no time had they mentioned an error on their part or that of the person who contracted with them. I reminded them that it would be too easy for a criminal to have a container dropped in my driveway and empty out the house in broad daylight without ever even getting the attention of any of my neighbors. Afterall, they all knew I had the house up for sale. I'm guessing they all saw the sold sign and why would they question anything being moved out of the house to the container. Once I spoke with a supervisor I had even less faith in Packrat's ability to help me. I tried unsuccessfully, to have the supervisor understand that I respected his customers privacy rights but that it was possible there wasn't a mistake made and this could in fact be the effort of someone who did not have mine or my family's best interest at heart. The holiday weekend was upon us. I asked the supervisor via email to give me a direct phone number so we could resume our discussion after the 4th of July. As of this point I am still waiting to get a direct number (I had requested it 3 times via email), so I do not have to be on hold again for excessive periods of time. I would not recommend this company to anyone. Their call/wait times are ridiculous. Everyone talks directly from a script or at least that is the way it seemed to me. No apologies had been made. No explanation given. Wish I could have given not even one star!"