ESL Federal Credit Union

"Horrible branch , each person you talk to has a different story , no consistency whatsoever, you get the run around at this branch , told something and then the next one tells ya something different , tried to make my loan payment today without success . Matt 0 Esl 1"

"No one can ever pick the danm phone up. Every time i call Stuck on hold everytime for 2 plus hours for nothing. NO one ever picks the damn phone up. So why do business with them"

"I have a loan for a commercial property with ESL. I was excited to be working with a local bank. Unfortunately I was directed by their staff to make payments a specific way and at a specific time which I did so faithfully. I received multiple late fees over a 6 month period despite paying the full amount plus excess every month. I received multiple communications as to them looking into fixing the problem. I was told it was being taken care of multiple times. Eventually they told me I was doing it wrong and although they did fix that issue I am having problems again. Now my interest has risen despite a fixed interest rate. Beware of this branch as I have been told time and time again they would fix the problems. In addition to hours of time spent trying to fix the problems with the loan that they created, I had personal banking information given to someone other than me on 3 occasions. They continued to give this information out, even after I called and spoke with a manager about the problem."

"I love ESL! The Geneseo branch is very nice! It's very clean and filled to the brim with excellent employees. They really know how to make you feel like a valued patron, not just another face in the crowd. Plus, there's free coffee! Can't turn up that offer!"

"There mobile deposit is black and white, if it was an actual photo like other ones it would be quick and easy. They don't even have a number for automated car loan buy out. Customer service is great."