Precision Tune Auto Care 6900 Garners Ferry Road, Columbia, SC 29209

"Took my truck for what was a suspected parking brake issue. Made an appointment and dropped it off on a Friday in early September. Took all day Saturday to diagnose that the parking brake assembly had to be replaced. Tech said they had issues getting the rotor off (interesting). Parts came in on Monday. Spoke to the shop Monday afternoon around 2. Said it would be done shortly. Arrived at the shop at 430-445. Truck was still up in the air. Both rear wheels off, laying face down on the ground and the tech was using them as seats while still working on the brakes. Once the job was done I inspected the wheels and found several fresh scratches on the rims. I spoke to one of the techs who said, they would call their mobile rim guy to get me an appointment and they would call me back tomorrow (Tuesday). Also, advised them that the parking brake was not holding. They said it might be because of the torque. I checked later that evening on an incline while in neutral. Still no hold. Called back on Wednesday, after no one called about the rims. Set up an appointment to come back on Saturday morning to adjust the brake, in order for it to hold, as designed. Reminded them about the rims. Showed up Saturday, and got the brakes fixed. Reminded them again about the rims. They advised I would hear back on Monday. Still no word back from this shop. Had to take my truck to another shop as the rear end was making noises. Come to find out, they put the parking brake assembly on backwards on the left side, parts were missing and they destroyed the rotor. It appears they used a metal hammer and not a rubber mallet to get the rotor off. See pics for details, notice the mechanic notes about missing parts and hammer marks on the rotor. I have still never heard from the “mobile rim guy”. NEVER GO TO THIS SHOP."

"I wouldn’t recommend this place to anybody that expects to actually get their oil “changed”. Took my truck here for an oil change. The guy at the desks eyes were as red as an apple, clearly high as a kite. Which is probably what leads me to this review. Just took my car somewhere else for an oil change. Where I was informed, and showed that they could not in fact change my oil, as there was a temporary plug in my oil pan, which has been leaking a lot, and if they removed it, it wouldn’t go back in because it’s meant to be a temporary fix. And when they did in fact pull it out, it was clear it had not been taken out since it was placed there. Now, that “temporary” plus was inserted prior to my oil “change” here, which means that this place never drained my oil. They instead only added more oil to what was there."

"I don't know how they got any good reviews because they upcharge for everything. They don't even have a certified mechanic. They'll also keep your car for days just sitting there. I guess they assume you have other vehicles to drive."

"I would highly recommend this place for excellent customer service and work on any vehicle foreign or domestic, I have a 2014 Mercedes CLS 63 AMG they did good work on I believe the Mechanic name was Josua and he's also a Manager so that says another about this place they will forever my service and the owner follows up on the customer to make sure we're satisfied"

"I recently had the pleasure of using the Precision auto care service, and I must say it was an outstanding experience from start to finish. The level of professionalism, expertise, and overall quality of service I received was truly exceptional. I wholeheartedly give this auto care service a five-star rating and here's why: 1. Knowledgeable and Skilled Staff: The technicians demonstrated an impressive level of knowledge and expertise. They knew their way around my vehicle, quickly diagnosed the issues, and provided accurate solutions. Their skillful approach gave me confidence in their ability to handle any automotive problem. 2. Prompt and Efficient Service: They were highly efficient in handling my vehicle, ensuring that the service was completed in a timely manner without compromising on quality. They managed to minimize the inconvenience and got me back on the road swiftly. 3. Transparent and Honest Communication: One thing I truly appreciate about this auto care service is their commitment to clear and honest communication. They provided a detailed breakdown of the services required, the associated costs, and any alternatives available. There were no hidden surprises or unnecessary upsells, which is a testament to their integrity. 4. Customer-Centric Approach: The entire team at this auto care service exhibited a genuine dedication to customer satisfaction. They listened attentively to my concerns, addressed all my questions, and went the extra mile to ensure that I was completely satisfied with their service. Their friendly and courteous attitude created a welcoming environment that made the overall experience a positive one. They truly exceeded my expectations in every aspect. From their knowledgeable staff to their efficient service and customer-centric approach, they have earned my highest recommendation. I will undoubtedly be returning for any future automotive needs."