Performance Tire and Service

"Update: JJ reached out to me 1 day after my initial review. To try to make it right and to edit my review. After talking with the technicians at Jaguar and then confirming the things I said in my prior post. I told JJ I wanted to be compensated for the bad service prior to my initial review. He offered 1 basic oil change for a jaguar which doesn’t take a basic oil change. Insult to my intelligence. When we spoke on Monday he tried to say he didn’t tell me I had to change my rotors. Then today after supposedly reaching out to the owner he goes to say I couldn’t get new brake pads without new rotors. Which one is it sir? JJ is a liar and will cheat you out of money. $556 for a bad brake job and brakes are squealing. Atleast if you’re going to rip people off make sure it’s a good job you’re doing. I will be reaching out to the news and media to bring light to this bad business in our small town. Nothing was done to rectify anything. The free basic oil change wasn’t even corrected to a full synthetic oil change. But mark my words I will make sure the reviews on here from other customer who have experienced bad service and being ripped off, will be brought to light. I have a strong connection with the media and it WILL be brought to light. You will no longer hide behind fake 4+ star reviews. They did this to the wrong person. I hope the owner Billy knows how his business is being ran and how customers are being treated. BRAKES SQUEALING AND DO YOU THINK THEY TRIED TO CORRECT THAT, EITHER, NOPe sure didn’t."

"Friendly and professional service. Came here after dealing with two other places that claimed theyknew what my problem was with my car and had fixed it but really didn’t. Car is doing great now!"

"Would give 10 stars if I could. My car broke down in Westminster out of nowhere after my daughter’s softball game at 9pm. Performance had it towed for me and had the problem fixed the very next morning! It had been like a new car since. Would recommend all around for service. Great speedy thoughtful customer service!"

"The reviews seem a bit skewed. I would definitely not recommend anyone of a certain color to go here. Wouldn’t recommend any women to go alone due to not being honest about things. I was told my brake sensor wasn’t working…. But if it was working how was I notified y brake pads were worn…. My rotors had a little bit of waving…… they told me I couldn’t have them resurfaced and they HAD to be replaced in order to put new brake pads on….which was a LIE….. completed LIE It was a 4 hr process because they were not equipped or knowledgeable about changing. Takes on a Jaguar. Car was stuck in service mode for a day! Thank Goodness this younger employee was able to get it fixed today. They offered me a free basic oil change.. after already getting over on me. I will not be returning and I will make sure everyone I know white black Hispanic etc knows they do bad business. They had me thinking I had all 4 brake pads replaced come to find out they only did my back brakes and put 2 new rotors on it. For $556.00. The service people were nice especially the gentleman from today. But the desk associate JJ is not personable and seem liked he could careless. I will make sure everyone knows how they do business."

"BBB Rating D....Bad Place to do Business! They changed my engine oil without authorization and charged me$139+! I took it in for tire balance and rotation only, which was to be free, and they would not make it right, even after calling the owner! BEWARE! They are Very Deceptive, as I did not need an oil change! I have been a customer at this tire shop for 10 years and have never been treated in such an unprofessional way! I will never patronize this place again!"