Mavis Tires & Brakes

"My experience with Mavis was amazing! Most times I am extremely nervous to set foot in any car related organization because I am not very knowledgeable when it comes to automated vehicles. The second I set foot here I did not feel judged or made to feel like I was dumb. The people that helped me were quick and efficient, they identified the problem with my tire and were able to determine the best course of action in less than 20 minutes, and didnt take much longer to actually make the necessary repairs/replacements. One woman in particular (I didn't catch her name, but she had platinum blonde hair, glasses, and worked at the front desk) went out of her way to make sure I understood what all of the money I was spending was for, and what exactly the problem was and what they would be doing to fix it-- and as a relatively new driver her kindness and experience was very much appreciated. With this being my first damaged tire and with me still being a teenager, I wasn't sure what to expect or really where to go. But everyone here made me feel reassured and found ways to help me with the price. Additionally the waiting area has very comfortable chairs. Overall, it was a great experience leaving my car in a much better condition than I brought it in with! Would definitely recommend, and I will most certainly be turning to Mavis in the future! :)"

"Great, low-priced, budget-friendly auto maintenance shop! They do everything when it comes to car maintenance, and they are great, honest people. Don't worry about them overcharging you for anything. Very female-friendly. The customer service is fantastic, and the mechanics won't talk down to you if you're a female. Great prices, and didn't break the bank. 10/10 They also have a great waiting area, with a kids zone, charging station, and a TV. Edit: Forgot to mention that I went in for a brake change because I was hearing funny noises. Instead of charging me for a full brake change, they let me know that the pads were improperly seated, and they adjusted and cleaned them. They also inspect your wiper blades, your tire treads, and test your battery, free of charge."

"I had an exceptional experience at Mavis Tires & Brakes recently. From the moment I walked in, I was impressed by their team's knowledge and their incredible customer service. Ana, who handled the front desk, was an absolute professional. Her demeanor and efficiency made the entire process seamless and enjoyable. The guys working on the tires and brakes were not only skilled but also incredibly nice. They took the time to explain everything in detail, ensuring I understood the work being done on my vehicle. Their expertise was evident, and it gave me a sense of confidence in the service they were providing. Overall, my visit to Mavis Tires & Brakes was outstanding. The combination of Ana's professionalism at the front and the team's expertise in handling my car made it a truly remarkable experience. I highly recommend them to anyone in need of car maintenance or repairs."

"Writing this now as my car has finally been fixed about 6 weeks later. Genuinely wish I could give a positive review. I have never written a bad review. Maybe should give 2 stars because they paid out for the damages in the end. I have everything recorded on dash cam (which I even told them I had before drop off considering the rarity and value of my car). So much went wrong in one visit, I’ll condense it simply. Manager did not call me after my car was damaged by falling off the side of their lift in the bay. (It was a 2 hour job, and I didn’t get any call for going on 6 hours, so I just decided to pull up). He decided to tell me upon arrival, attempting to make himself feel better by saying “I’m not going to try and hide the damage I’ll be honest with you” like yeah that’s expected? That’s your job? No direct apology for the damage. The shop hand driving my car (manual) clearly didn’t have the proper skill set to drive the car. And they even said so in the video when moving the car off the lift, but the manager told them to move it anyway. So I made sure to let corporate know about that instance of negligence with the video. I do not blame the shop hand for the damage, as they tried to let their superior know they clearly were not comfortable. Well done manager. It makes me cringe watching the video listening to how much wear they put on my clutch (which I was NOT compensated for). They attempted to make me feel better by telling me they will take 20% off the bill of the tires. You have got to be kidding me, seriously? For all the trouble that it caused for me, that doesn’t even come close to making up for the headache. The regional manager I spoke with ended up helping me get everything sorted and paid for with some persistence at first. He let me know they will be evaluating the location, which I hope is true. Accidents happen, it’s not the first time, but this was poor management. How you follow through with correcting a mistake is what matters, and this was a massive failure. Will never bring any of my fleet here again."