Broadview Federal Credit Union 655 Patroon Creek Boulevard, Albany, NY 12206

"Veterans day and my card glitches. Had little cash. Phone tree couldn't even leave a message. Tried setting up online. Almost got it. Except it declined my personal info. Kept trying purposely adding an extra z to every box to find out whichever info was wrong. Apparently I don't know my phone number. They are proud to sAY wE support Veterans. What do they? DO extra percentage interest on savings? Im a Veteran HAD a loan nothing there. Makes them "LOOK " good for pr points. I was in front of their bank a 30% disabled vet with little cash. 1/2 a years pay in their possession. No way to contact anyone not phone not email not even a 3rd party call center. Pony express pigeons. Smoke signals. I'm going to there bank and withdrawal it all. I can't trust their customer service. Or the support teams. How can I be sure they won't give me a bad check . A dollar bill says on it legal tender for ALL debts public and private. I want All in cash. Maybe we'll be on the news"

"Been waiting 13 buisness days and still no new debit card, 17 total days without one makes life real fun would recommend not using SEFCU so many other options"

"The new broadview is wonderful everyone is very nice! Way too dark inside for a bank… need some better lighting!"

"Best credit union I’ve been to. It is also the best sefcu in the capital region for efficiency! Never had a problem. Have used them since I got a debit card as a teen and then credit card. Will continue banking with them. Always a pleasant experience even help telling me how to build or work on my credit. Now it’s up and im doing great. I trust sefcu more than any bank or credit union around"

"They could use a couple more lawsuits for their archaic and frankly abusive banking policies. I banked with them since college because they were close and slightly less awful than Bank of America and Chase. Weirdly, Chase is now better. I applied for a loan while having a better salary than ever before. They sent a scathing letter back saying my "excellent" credit score had negative impact because of my student loans. You know, student loans that can never go away until the clock runs out from public service or when you perish from the earth. Student loans, which capitalize over and over based on public policy every 2 years and cannot be removed even in bankruptcy, hospitalization, or disability. They still use paper for a lot of their administration. They can be extremely hard to reach. They also don't give you information upfront about their loan rules. Not a fan. I will close my account when I feel like dealing with their customer service again."