lululemon 630 Old Country Road, Garden City, NY 11530

"I had never shopped at Lululemon before, but I had been gifted a gift card for Christmas. I added my gift card to my account, which acted as a wallet. I tried to purchase something in the Manhasset store using the app’s wallet but was unsure how to do so. The employee there was rude and condescending, and I left the store feeling embarrassed and disappointed. I ended up at the mall that same weekend and I asked an employee in store (I didn’t catch her name) who was absolutely lovely. She asked a coworker (Vu) for help placing my order since they didn’t have the time in store. He went above and beyond!!! I can’t recommend both team members enough. Lovely people, who left me feeling great and excited to visit again!"

"As a loyal lululemon customer, I have to say I really had the worst experience in this store. At the same time, the store manager is very rude and unprofessional. I have few new items try to return into this store with the receipt within 30 days, but the staff keep questioning why and trying not to help me with the return. And then the manager came with the attitude as well. I never had this kind of experience in any store. Very disappointed and will never go back to this store again."

"It is well stocked store and of all the individuals there only one girl said hello to me. The rest were in their own world and acknowledged selective customers/"

"come here if you want to get scammed! managers and worker here make up their own rules. brought an item online but realized the color was not what i wanted so i tried to exchange it in store and they did not let me. item was brand new still in original packaging. they gave me no reason as to why i couldn’t exchange the item. so I asked if i can return it instead, in which they said no again with no explanation. it says on the receipt i can return and exchange…"

"Workers and “manager” make up their own rules. Worst and least professional experience I’ve had at a Lululemon. The actual manager came out and the cashier made up what I had said to her, and when I corrected her on what I actually said, the manager said to me, “why don’t you ground yourself” and said she’ll do me the “favor” and process the return that the cashier said they couldn’t do.."