Parkhill City

"I just moved here but staff is great. Special shout-out to Ned and Kumar for helping fix things up around here. My apartment needed updated appliances and they did not hesitate to replace them the very same day! Very satisfied. But still could improve on responsiveness to tickets. It took a little longer than I'd expect from a place like this."

"I moved in a month ago, I dealt with EXR, their team is very friendly and helpful and made moving in an easy and effortless experience. I would recommend working with this team and renting in this complex. Maintenance is on top of their game and so far I haven’t had any trouble getting answers to questions and concerns."

"Entered this building and lived here for approx. 4 years during Covid was when I moved in. The building is nice and I lived in a studio so the view is also good as well. During some hard times (suffering an injury), I was able to work with the management and they assisted me and were very cooperative during those times. Great team overall."

"This apartment complex is conveniently located near the subway, shops, a park, supermarkets, building amenities (like the gym - they should stop marketing the swimming pool though; it appears it'll never open), etc. As far as location goes, I give it high marks. I love dogs, but I'm not a big fan of living with dogs in an apartment. Now, that's a personal preference driven by the fact that where I'm from originally, dogs always lived outdoors. My issue with dogs in this apartment is that I had difficulty breathing because of the dog smell especially in the elevator. Apparently, elevators aren't cleaned often enough, thus that odor. It would literally make me sick. In general, the maintenance crew did a great job. When I had issues in my apartment, I found they were responsive. As for the common area carpeting on the floor, management should hire a professional cleaning service to thoroughly clean the carpet or consider removing the carpet. More about common area spaces: the rooftop lounge area was nice and maintained. That said, there are other areas of the hallways that need work, and some windows did not close properly, resulting in a wicked winter draft. The elevators need to be cleaned. As for vermin, I saw none. However, I saw 2 roaches or water-bugs which is pretty good considering the number of people in this building and its proximity to restaurants and supermarkets. I was impressed by this. I don't know the secrets, but I suggest management keep doing it. No one likes vermin. Except for the building manager, who held onto my key an extra day for no reason at a time I was supposed to move in, I had a good relationship with the staff there. Overall, I found them helpful, responsive, and courteous. By the way, that manager rudely indicated he would return my deposit when I complained about him holding unto my keys. Of course, by then, we had a legally binding contract, i.e., the lease, which would have led to legal jeopardy for the building had he given back the keys. Anyway, it didn't happen, but it speaks to the type of treatment one may get upon or even before moving in. On the subject of moving in, it took us two months to move in. There were so many parties involved, it was a draining process. One that I wish on no one.... I paid $6k per month. You may ask, "is it worth it?" In my opinion, the answer is no. I'd rather deal with the rigors of home ownership than pay this rent and have nothing to show for it. I mean, you're not building equity in an asset, i.e., a house. In some places, one could use those funds to pay two mortgages and generate some rental income, your damn self."

"DO NOT waste your time, money or energy applying, moving in or dealing with Park Hill City apartments or their Realty group/management (Mishkan Group.) I wish I saw these reviews before so I could AVOID, but I’m grateful I came across them and withdrew my application. They engaged in unethical and misleading practices that left me feeling frustrated and taken advantage of during the application process. They violated New York State law by requesting a “non-refundable” $500 deposit to take the apartment "off the market." Report this to the Department of State if they tell you this! They acted confused when I mentioned this as if there isn’t a paper trail with emails and documentation from them proving non compliance with NYS LAW. They are not transparent with their application process and asked for a random interview after my application was sent for approval. They scrutinized our employment documents, even when we provided multiple proofs of employment and income. Their lack of respect towards applicants was evident in their reference to my husband as my "boyfriend." When questioned about interviewing not being disclosed as part of the application process and that it was not convenient to my schedule, they claimed interviews are picked at random. They asked to call or FaceTime for a 5 min interview. I never accepted their interview and withdrew my application and asked for a refund. I withdrew my application once I came across negative online reviews. They were defensive and unprofessional when I expressed my concerns about their negative Google reviews and called the tenants “Bad apples” with a “vengeance” During the application process, they had trouble processing my credit and asked me to resubmit my application with a different address. After I withdrew my application due to concerns about their online reviews, they declined to refund my application fee despite promising to do so, and even tried to blame me for their incompetence. They said they’d cover my second application fee — ONLY if I continued with the application and deducted it from their commission… otherwise I’d have to take it up with the vendor website they used to process applications. Very disingenuous and it took a lot of back and forth before I got reimbursed. Overall, their poor business practices and lack of transparency make them an unreliable and dishonest service and place to live."