Urban Nail Boutique 119 Alexander Avenue, Lake Grove, NY 11755

"I visit urban nails once a month and I always treat myself to their spa pedicures. They never disappoint me ! The shop is always clean and the staff is always so friendly. Today I tried their dip powder manicure ( I usually go to a different place for powder) and May did such a great job. I always leave Urban nails with a smile on my face. I highly recommend them ."

"Terrible experience. Went multiple times and each time I waited more than 20 minutes to be seated. The first time I went, I was a walk in and it was expected to wait but still very annoying. The next time I went, I made an appointment in advance, I came 10 min before my appointment for a mani pedi. They had me sit down in the pedicure chair with no water, nothing happening for a full 35 min since my scheduled appointment time. No one acknowledged me and it wasn't until I glanced over a few times that someone came to fill it with water. Service was absolutely terrible, and I told the lady at the front desk when I went to pay my frustration for having to wait even with my appointment and she did not care and was just staring at my credit card waiting for me to pay, didn't look me in my eyes once. Absolutely terrible. And on top of it, my nails (pedi and manicure) started to chip after a few days. Not worth the time, the money or energy. Definitely will not be returning."

"I was hesitant to go here after reading some of the terrible reviews but it’s my mother-in-laws favorite nail salon. We just got a manicure with a top coat. ($15). I waited until my second visit to review. The staff on both occasions were welcoming and David did a fabulous job on my nails. The polish lasted two weeks, which was longer than I expected. Will go again."

"The worst nail salon experience of my life. I had UV gel still on my toes and the girl was about to paint over it so I asked her to take it off and she said no and painted over it. Then I had an acrylic set on and wanted a fill. So I told them I had an acrylic set on and she ripped off one of the nails, pulling my real nail up and said “no this is gel” and I explained that I watched the last place put acrylic on and we argued for a few minutes over it. Then she said she had to take all of my acrylics off because they had gotten water under them (which U agreed because that makes sense). Her taking the nails off was brutally painful. Then she said she was going to do a full new set and I told her I didn’t want that I just wanted paint now and she said “no you have to do acrylic now because your nails are thin” and I kept telling her that I did not want that because of how thin my nails were from it and she argued with me about it for 5 minutes. It was very clear that Urban nails tries to get money for any little thing they do for you. I would never go back or recommend Urban to anyone."

"My wife and I went there last weekend. I feel comfortable looking at those plants and Christmas trees. Really nice Christmas atmosphere. People are nice and friendly over there. It is also a very clean place. Overall I strongly recommend this place."