SERVPRO of Farmingdale/Massapequa

"Outstanding! I HIGHLY recommend ServPro of Farmingdale/Massapequa! We had a flood in our basement so we called Dan at ServPro. They were able to come to us very quickly and did an amazing job with the cleanup/remediation - went through all of our contents to see what was compromised and what was salvageable; handled the haul away of all garbage (unsalvageable contents, carpeting, sheetrock, etc.); decontaminated the area/salvageable contents; set up about 12 industrial fans/dehumidifiers for the drying process, etc. ServPro also was great in helping us navigate the insurance process - they made sure they were there when the insurance adjuster came. When the storage POD was delivered they were there to help determine best location and then their team of awesome guys started boxing, labeling and moving all contents to the POD - there was a lot but they were so efficient with this process. At this point, I found out ServPro also does the repair work - I wasn't sure if this was a good idea but we decided to go with them. BEST DECISION EVER! We met with Bill and his team and they did an amazing job for us! Rob, Orlando, Stuart and the guys - top-notch, quality work - the basement looks awesome! They consistently went above and beyond - for example, they helped me return the bathroom vanity that arrived with a cracked sink. We have 3 cats and a dog and they made sure the door was closed when not in use so no animals ran out lol! I just can't say enough good things about ServPro - from start to finish, they did an outstanding job! (Allison R)"

"Very pleased with the service. We had a major mold problem discovered during a basement renovation. They cleaned up another remediation company’s failure at a reasonable price, and did an incredible job. Don’t waste your time with anyone else, because they do it the right way. Peace of mind is invaluable, and that’s what you get with this crew!!"

"I recently used Servpro of Farmingdale/Massapequa to perform mold remediation in my home, as well as the subsequent rebuild of the affected room, and I'm very satisfied with the outcome. The remediation protocol was clearly explained, and handled in a very professional way. The rebuild was performed by a very capable team, that took the utmost care in ensuring the work was done right. They were also considerate in creating minimal disruption, and in keeping the work area clean and orderly. Finally, I have nothing but gratitude for Rob Hassett, the Project Manager, who always kept the lines of communication open between us, and ensured I was happy with the results every step of the way. He is the epitome of great customer service. I would recommend Servpro without any hesitation to anyone in need of this type of service."

"Never in all the years of owning a home have I come across such an attentive and caring team as the folks at ServPro. They did an amazing job at cleaning and restoring my mother’s basement after water damage. But their professionalism and empathy was incredible - every step of the way, they made sure to put my mom at ease. Thank you Robert, Bill and the entire ServPro team!"

"I would highly recommend this business to my neighbors in the area. We had a historical rain storm this past weekend and when I contacted Servpro they responded quickly. They set up fans and dehumidifiers in the area where I had water to dry up the space treated it, took off my moldings, and unfortunately my floor was damaged and their crew also removed my new flooring and carted it way. They left the equipment for 4 days and then came back to check and retrieve their equipment..I was very happy with their service. On a side note. The flooring I did have down which was two months old was suppose to be waterproof vinyl type of flooring to hold up if wet. It was not cheap flooring. I should have put tile but I did not think i was gonna have this water issue. Live and learn. Steve and Dan were the guys That I worked with at ServPro Famingdale/Massapequa. I believe their cost was more than fair. Steve really felt bad that my new floor was ruined from the water and he did right by me. I would definitely use them again .Hope this review helps someone."