The Maids in Rochester

"Maids cleaned my moms house. 4 ladies came for 1 hour. Problem is they never stopped talking, one lady dusted extremely lightly around baseboards and light fixture. (Swiped one side of light). Then stopped working and talked to other lady. Wall in kitchen was never cleaned. I asked to have outer cabinets and knobs to be cleaned well. When they left mom had to scrub corner cabinet, There was crumbs on a chair, and mopping of floor was a joke. Bathroom, stove and refrigerator was cleaned well. When I mentioned to customer service about problems, he brushed it off. Watch them if you choose them to clean your house. It’s very expensive and you should get what you’re paying for! NEVER AGAIN!!!"

"My crew was assume, I'm very happy with the service, so much so that I have set up service for a once a month cleaning. Thanks ladies, see you next month!"

"DO NOT LET THEM IN YOUR HOME. We relocated to Rochester and moved into a house rental that was supposed to have been professionally cleaned by The Maids. Our move-in day was pushed out due to it needing to be cleaned. It was not. The floors were filthy, with hair along the crevices of the molding throughout the house. The oven had dirt/food build up from years of use. All the cupboards had dust and dirt/food build up. The basement humidifier hadn't been cleaned in who knows how long. The washer and dryer were filthy, with linens from the previous tenant behind them. There was a pair of old nail clippers covered with dirt in the corner of the bathroom next to the vanity. We were appalled by the conditions the rental house was left in. We moved 90 miles away from our home and before we could unpack our belongings, we had to clean the house ourselves."

"We used The Maids for a tenant turnover cleaning at a small house we own. At first glance, it appeared and smelled clean. As the tenant was moving in, she found the floors were filthy to the touch. These are hardwood floors and we were assured by The Maids that they would be mopped with a mild detergent. Not the case. From the grimy swiffer pads, it appears the floors were only vacuumed. There was also a "goop-like" substance on the back of one of the bedroom doors. Unfortunately our tenant is having to clean the house herself prior to moving in. Pictures will be added once received. DO NOT USE THIS COMPANY!"

"What got this to a 2 was just that the staff was friendly. I was quoted for a job that was suppose to take 45mins to an hour. Ended up taking 2. No big deal... Other than the fact that the main thing I wanted cleaned was not cleaned at all. They left the shower disgusting. They cleaned the shower floor and left the walls filthy and the shower head full of soap grime. The shower has built-in shelves, they werent touched. If I paid to have my bathroom cleaned id expect better then this. The kitchen was fine but they avoided certain areas completely. A huge disappointment for the price. Id look elsewhere"