Bank of America (with Drive-thru ATM)

"I'm giving 3 stars because everyone inside of the bank is very nice and pleasant. The people who work here are always kind, smiling and welcoming. My reason for giving 3 stars is because this bank has only 1 ATM, which was down on Sept. 2nd and Sept. 9th and I was unable to do any banking over the weekend, 2 weeks in a row and Sept is not over. I have an issue with banks that claim they have "24 hour banking" available but that's only IF their ONE ATM machine isn't broken. Has management ever considered getting another ATM? Why not put an ATM inside of the double doors out front for customers? There's another bank down the road from BoA and they have 4 ATM's! Why does BoA on Oswego Rd only have 1? It's a problem. I did go into the bank on Friday, Sept. 1st as their drive thru ATM was not accepting deposits. I told the teller the ATM was down and she said she was aware the ATM was full and needed to be emptied. She told me I could drive all the way to Rte 31, as their was an ATM up in Baldwinsville. Unacceptable. Customers in Liverpool shouldn't be told they need to drive 15 more mintues to a different BoA to do their banking. Anyway, I went back to the bank the next day to make an ATM deposit and it was STILL not accepting deposits! So I had to wait until Monday to do any transactions. If the tellers know the ATM is full, then why are they leaving it full on a Friday? They're really letting their customers down by leaving it full for the weekend. Customers really like being able to do banking over the weekend. I feel this issue is more of a management issue and corportate issue and not a bank tellers issue. Please, please, please I'm asking you to consider getting another ATM for your customers. I have been with BoA for over 30 years and I do love BoA but I relly have a problem with how this particular bank is ran."

"Showed up 45 minutes after the posted opening time and the doors were locked, lights off, nobody around. Nobody answered the phone either. Not a great practice to have business hours you don’t follow, especially when we drive 25 minutes to get there… EDIT FOR REPLY: The fact remains that no signage was posted, others with confirmed appointments were waiting in the parking lot, and the website with the “most up to date info and hours” claimed it was open. Nothing anywhere indicated limited hours of operation or temporary closure. This was an oversight by management."

"Went to the bayberry location this morning. Excellent customer service! I so appreciated the time and effort both ladies put in to help my son with an old account. And the young man who also works there was must really enjoy his work. He was singing to the music! Really made for a stellar experience. Thank you!"

"Literally no sense of urgency for customers waiting. 1 Teller working on a Saturday with a line of 9 people waiting and the teller rather have unnecessary conversations than to be efficient and move the line along. Meanwhile we watch one lady simply watch and greet everyone as the line kept growing. There has to be a better system in place"

"The service, courtesy, professionalism are unbeatable at BOA when compared to other banks! At BOA, Associates understand and care about their customers. I am not treated like a number each time I go to any branch. The tellers never say to me: "next!" when I am waiting in line. Instead, they seek my attention, make eye contact with me, smile and make themselves available to taking care of me. They make me like I am the most important customer of the day, and they "have all the time in the world", especially before closing, they don't hurry you up. That's why I am never apprehensive when I go to my bank in any State! I always leave happy, like I have taken care of a burden. Thank you!"