Wine Enthusiast 200 Summit Lake Drive, Valhalla, NY 10595

"My wife and I are very happy with the custom wine glasses we recently purchased. Beautifully designed and delivered in a relatively short period of time. Nicole from the Customer Care team is top notch."

"Edit: after 53 minutes their service team resolved the situation. They were very kind once they were on the phone and I had a replacement decanter the next day. I’ve been listening to hold music for over 30 minutes…I called the customer care number after receiving a gift that was broken during delivery. They are just playing music without notice if a wait time or option to reach out in an email or leave a message…so I guess I will write a review while I’m on hold. I trust they will make it right when eventually reached."

"Wine Enthusiast customer service is second to none! We bought a wine cooler in 2016 that worked great until December 2023. That alone is enough to recommend this brand and this company. But wait, there's more! I contacted "WE" and spoke with two helpful techs. After some discussion, the diagnosis was a failed main power control boards (2) - which were sent to me free of charge! Presto! Up and running! What more could one ask of a customer service/tech department? Needless to say, we are very pleased with the product and the company. If you are in the market for a wine cooler - choose Wine Enthusiast! Thanks Guys!"

"Excellent transaction, would highly recommend. The staff at Wine Enthusiast are very responsive and knowledgeable. The unit I purchased, the 32 Bottle Max Compressor Dual Zone works perfectly. The unit is quiet and maintains a steady temperature with no fluctuations."

"We recently purchased a custom wine rack from Wine Enthusiast and we received exceptional customer service and purchased a fabulous product! The custom wine rack is part of the N'FINITY Tower Series by Kessick, and we absolutely love it! This product line provided a lot of different design options, colors and sizes to choose from so we were able customize the unit to our space. We chose a design with the bottles displaying horizontally so the labels can be seen and we are very happy with it! - and with the backlighting in the middle row it's incredibly striking and we have received tons of compliments. The units themselves are U.S.-made and very sturdy, we would definitely recommend Kessick's products! We also received excellent customer service from our Wine Enthusiast representative, Michael Dreyfus, who helped advise us on the customization and provided great communication and prompt responses to every question we had. We will definitely continue to be Wine Enthusiast customers going forward!"