Hyatt Regency Long Island

"We stayed at the hotel this weekend and had a great experience. We met with Domenick to look at rooms for a future wedding. He was so nice and gave us answers to all of our questions. Nick has also been very responsive in giving us all the information we need. The rooms were clean and the hotel has a great lobby with plenty of seating options as well as a bar. Thanks Nick and Domenick!"

"It is a 2 star hotel labeled as a 4 star. Don’t be fooled. I have stayed at nicer motels than this “regency.” Rooms are old and musty. They drilled the windows and doors shut so there is no fresh air in the building. You can change the number on your thermostat but you cannot change the actual temperature of the room. The lobby water with cucumbers looks like it is 3 days old. Worst of all, this location is not remotely representative of the Hyatt brand. It’s old a tired. Rooms are clean and no bugs. Still, I would try to find a better option if you can."

"Spent 3 nights here and loved this hotel!! Lovely big room with a gorgeous view, staff were friendly and helpful and rooms were spotless. Would love to stay here again if I ever visit Long Island. The lady on the bar was lovely and remembered our order each evening. centrally located with lots around and parking is free."

"This review is a long time coming. I held my wedding in the Hyatt regency Long Island 2 months prior on August 26 and it was a horrible experience. I arrived the night before to check into my room to find out they gave it away to someone else. They then promised me that it would be ready as soon as I come down in the morning. On my way out to makeup and hair I checked with the front desk to get my new room and they said it wasn’t ready and wouldn’t be for hours and it wasn’t their fault??? Going back and forth with them caused me to be late 30minutes to my makeup and hair appointment. I came back from makeup and hair 3 HOURS later and asked them for the room, and it still wasn’t ready. At this point my photographer had arrived and was now just waiting for the room. Then I told them that because they ran late with the room, my families makeup and hair artist began in our old room already and would need to continue to use for at least an hour. They proceeded to tell me that until we leave that room, I can’t get the keys to my actual room. We’re now 2.5 hrs into my photography schedule. I had to go back and forth between reception and the room with my makeup and hair done stressing because they wouldn’t give us our room. I had to beg the makeup artist to please pack up in the middle of doing my moms makeup and to move somewhere else just so I could get my room since the hotel wouldn’t give me my keys. I’m now 3 hrs into my photography schedule. By the time we shifted everything to the new room, that I should’ve received from the beginning and that I had paid EXTRA for I did not have time to take picture in my venue or reveal shots with my family. I lost out time to take getting ready pictures as well. You can imagine how disheartening and sad that is, that you planned this day for years and to have it go like that. But this is not the end. Once the reception began, they continuously lowered the ac on us- at some points turning it off. My father in law and father continuously had to go up to the manager and ask him to turn on the ac IN AUGUST because not only was I sweating through my makeup and clothes but so were all the other guest. At this point our wedding would be named the sweaty hot one with how hot it was. All in all, if it wasn’t for my family telling me to stay positive they were very close to ruining my day. And also I forgot to mention, they never served my wedding cake. Their electricity for the speakers went out multiple times in the party, halting the music and ruining the vibe on the dance floor. It’s incredibly disappointing with the amount we paid for the service we received. I wouldn’t wish this on anyone. Oh I should mention, they only give one room (not a suite) for DAY OF for bride and groom to share and they don’t have a bridal suite. We had to book my room separate and gave the room they offered to my husband."

"Used this hotel for a block for my wedding. Very easy to communicate with and get set up. The rooms were clean and ready on time. The only thing I did not like was that the people in my block were on all different floors, it would have been nice if we were all on the same floor. But I assume they just give rooms as they are available when people are checking in. I would recommend this hotel because it's very nice and in a convenient location."