Courtyard by Marriott New York Queens/Fresh Meadows

"DO NOT GO HERE. The shower was COLD every morning even after I expressed concern to front desk. Housekeeping never cleaned my room during 3 night stay. The HOTEL PARKING IS A THIRD PARTY VALET SERVICE THEY CHARGE 45/DAY FOR. And there is NO GARAGE. My vehicle sat outside for my entire stay. The hotel front desk set up the parking, charged my credit card and handed me a small business card with a ticket number to retrieve vehicle. The valet charges were added to my hotel invoice with NO THIRD PARTY VENDOR NAME MENTIONED. MY VEHICLE WAS DAMAGED AND THE HOTEL IS TAKING NO RESPONSIBILITY AND WAS TOLD TAKE IT UP WITH THIRD PARTY VENDOR."

"Stayed in this hotel and the experience was worse from any Marriott we ever stayed in, the hotel staff her name was Samantha she checked us in and gave a underground corner room which had stains on the bed, was not cleaned and it seemed it was used by someone else, the room was small and depressing. When we asked to exchange with a different room, Samantha told she could not do that because we have stayed almost like 20 mins in the room, there were other rooms we could see on the hotel site which were available, she also lied that there were no rooms available. The hotel staff is rude and not accomodative to any requests made by guests. Overall: Bad experience due to inexperienced and rude staff."

"Very unprofessional establishment. Untrustworthy Staff. The front desk staff held a very unprofessional conversation about another worker that didn’t like. While I waited to speak with the housekeeping manager. I stayed 12/8-12/10. I left my daughter birthday 12x10 portrait on top of ac in front window. I returned the same day and was taken down to Lost and found nothing.They advised me to call and they could locate the person that cleaned the room and ask. I spoke to the housekeeping manager she was very rude and said the house keeper found nothing. It was actually not their responsibility. A 12x10 pic ok. They threw it away. They put a BAD NAME ON MARRIOTT!"

"We been here for 4 days and we will be staying for few more days. When we arrived they asked us if we wanted to get our room cleaned automatically or by request and we clearly said automatically. Due to medical reasons, we have been coming to the hotel only at night and our room has not been cleaned once. This morning I called front desk at 7:20 am asking the front desk receptionist who calls her self Elizabeth, which btw has the worst attitude ever and she is the girl with bleach highlights. I asked her to have our room cleaned and her response was well we’ll try, our house keeping is already out cleaning and I’ll try to put in the request. I explained her that my family was getting released from the hospital today and we needed our room to be cleaned, also expressed that even though we requested to be cleaned daily automatically it has not been done. No empathy, no sense of service or anything, her response again and again “I’ll try”. When I asked her to speak to a supervisor she said that they had no manager and refused to provide me any information from any supervisor. I can’t understand why it would be so hard to clean a small room when I am sending my request at 7 ish am and refusing to give me any supervisor information has a lot to say about her performance ? This is by far one of the worsts Marriott’s I’ve ever stayed. Front desk has no work ethics or a sense of what customer service is."