Ramada New Hartford

"This hotel was horrible from start to finish. I booked a double bed online. And paid for it. Had proof i booked double room but he wouldnt listen When we got to the hotel the man at the front desk was rude. Said there wasn't any double beds unless i paid extra. It was midnight and we had to drop our daughter off to college the next morning. Said it would be $30 extra but charged me an extra $115 on top of what I already paid. No elevators so disabled person had to walk up 2 flights of stairs. No bathroom in lobby. THIS HOTEL IS NOT A RAMDA INN. No pool like advertised. The whole place is disgusting. Rooms nasty. Breakfast was muffins stale bread and stale cereal. Will never stay here again."

"Worst experience with a hotel ever. We arrived late and couldn’t get there as the road was blocked off and there were zero detour signs. When we rerouted ourselves it was poorly lit and seemed deserted. Our first room was dirty, smelled of smoke and had two fully unmade beds. Our second room was on a hot stuffy second floor and had no lights that would turn on. We had to leave the hotel because we just needed a room to sleep in and felt we couldn’t trust the space we were in. It was run down and the energy felt awful. It’s been a week and half and they STILL have yet to refund my room fee in spite of assuring me it would be only a few days and me having called three times. No one has even remotely attempted to apologize for our negative experiences. In fact they’ve been quite rude about it. I’m considering reporting them to the better business bureau."

"We were there for my nephew's graduation. The hotel is priced nicely but overpriced for the current condition. What can I say but "DUST"! There was dust everywhere the hallways, the fake plants. The bed and bedding were old and uncomfortable. Stained wash clothes, the refrigerator was filthy. The carpet seemed to have had a layer of dust throughout. Toilet seat moved, tub pooled etc. Needs to be cleaned and lit better. Was an uncomfortable nights sleep. Couldn't wait to leave."

"The hotel had a funny mildew odor. We had a room on the second floor, no elevator, we had to carry all baggage up a staircase. The room was very small and plain, not updated. There was no clock in the room, so you had to check your cell or watch for the time. The bedding was torn and dirty looking, definitely time to throw those bad boys out and get something new. The bathroom was very small and rundown. Also our TV had no volume. Called down to the desk and nobody answered the phone, so I had to walk down. They came up to the room and luckily were able to reset and swap out remote. If you are just looking for a place to rest for a night,and aren't traveling with children, it's doable, but I will never stay again. It's totally worth the extra money to stay at the holiday inn or Hampton inn."

"My room was clean but the tub didn't drain properly. There is no restaurant or bar anymore. They don't make coffee till 7am and when we asked if we could get some made so we could take a cup with us (we were leaving at 6) they told us that they don't make it till 7 so we made it ourselves while they stood and watched us (the mini pot in my room didn't work)."