Arhaus

"Don’t shop at any arhaus. They will dupe you into getting their promotional credit card which is a scam. The customs service is useless. When we got the actually furniture after months of delay in delivery it was damaged. All around experience was one of the worst I’ve had with a company."

"We absolutely love our dining set! This was our first purchase from Arhaus and it was a fabulous experience. The process started in-store where we saw a lot products. We were free to browse all the selections. Cynthia helped with giving us our quotes on two different sets. We ultimately came back and made a decision the same day. They disclosed that there was a wait time and that we were getting two separate deliveries. We were fine since we really liked the product and other companies had similar back order issues. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We got our final delivery today. Everything came as promised and on time. The delivery process was very smooth. We got a call when our items arrived to the hub and an email to schedule a date and time for the home delivery. The delivery staff were polite, efficient, and clean. It was truly white glove. Overall, Everyone at store was friendly and helpful. They were transparent with delivery dates and status of item. The products are beautiful and very comfortable. Couldn’t be any happier."

"Horrible customer service. We purchased a whole dining room set but 6 chairs were never delivered. Called the delivery company who have an itemized list of items received and delivered and they never got the chairs yet our order was marked “complete”. Was told to speak to the store manager who never responds despite calling and emailing multiple times. Unfortunate since we loved the items we got so far."

"STAY AWAY FROM THIS STORE. Poor customer service. You buy your furniture and it either comes wrong, has missing pieces, and their 3rd party company makes you wait forever for your delivery. I had all three happen to me. I ordered furniture and there were missing pieces, color was different and it took over a month to deliver. Very poor customer service. UNPROFESSIONAL. Im never stepping foot there again nor buying furniture from them."

"The in store and their “concierge” service is poorly managed and wildly unprofessional. Not only were we sold a couch under false pretenses. We discussed with the sales representative we wanted a two-piece sectional and thought one side would be 131” when they really only have a 87” option. We received an incomplete couch (see attachment) and we can’t figure out how a sales rep would sell something like this- knowing our goal wasn’t even possible. We are told our options to fix their mistake are to give them more money or lose 50%+ of the money we’ve already given them. The sales representative/department won’t put you in touch with an actual manager. Their “concierge” department consistently request that you speak to a store manager."