CVS

"This is a message I left on Summit Health City MD on Merrick road: I'm from Canada and needed care on 2/1/2024 for a pneumonia while residing in Lynbrook. I was covered by my Blue Cross travelers insurance. Everything went smoothly and I received prompt excellent care, from the personnel in Radiography, the nurse, the receptionists and Dr Kennedy. There is a point that caused me a lot of discomfort and it was due to an outside party, namely CVS pharmacy (the one near your clinic). It seems their prescription fulfilling system has a flaw in it's working. I waited more than 45 minutes there and they kept saying they had'nt received a prescription under my name from your clinic. You personnel that I contacted confirmed they had sent the prescription, even twice. They tried calling CVS but it seems they don't answer their phone. I went back to the clinic and received a paper copy signed by the doctor. The truly obtuse and incompetent pharmacist at CVS refused to recognise my request. Remember I was feverish, coughing and in pain from a pneumonia. Again your personnel came to my rescue and found out that CVS's system does not recognize incomplete forms and puts them in the virtual thrash pail. My form was "incomplete" because of my address, my postal code did'nt fit the ZIP code pattern used in the US. Things were corrected and finally I received my medication many hours later. These idiots at CVS are following their corporate computer system that has not been programed with some flexibility, at the detriment of the human customer they are supposed to serve. I travel often in the US and will definitively avoid going to a CVS"

"The pharmacy is Totally incompetent I would advise anyone with a serious illness that needs medication to avoid this CVS I have changed my pharmacy and I am happy with my decision. Avoid this pharmacy you will be better off!"

"I made an online pick up order at 1130am and still haven't received it, it's been over 4 hours. I called the store to see why it still was not ready/ to try to cancel it because it's been over 4 hours and I was put on hold for longer then five minutes waiting. I think I was left on hold in hopes I would hang up."

"I visited CVS recently and had the most refreshing experience. I had a problem with my CVS extra care card and Jayson came to my aid. He was very knowledgeable and very understanding. He showed me the kindness and respect that is missing from some places today. Thank you, Jayson for making my day."

"CVS use to be my go to place. They were close to home and prices were reasonable. Now they have no stock and the prices are though the roof. A gallon of milk was almost $7 when the same milk up the road at gas station was $5. I went there for wedding card and there none available."