ShopRite of New Rochelle

"I like to supermarket, but the problem is they never have enough shopping carts at one point they had many now they don’t have none people were standing outside, waiting for shopping carts, including myself. I had to wait five minutes."

"Nice large supermarket. Employees are decent. Always stocked with whatever I need. Great beer selection. They even installed this eco friendly container-free, assorted nuts section. I haven’t tried it yet but I plan to! They have a bathroom and it’s pretty clean. Security guard on duty."

"Ordered an 8 inch birthday cake for my daughter about 2 weeks prior & went with my husband Friday night to pick it up at the New Rochelle location. When we received the cake from the bakery & went to check out, I noticed an order confirmation paper attached to the top of the cake. It was labeled as 7inches, instead of 8 inches. I lifted the paper only to find that the cake was not the size that I ordered. Being someone who bakes frequently, I am very familiar with identifying cake sizes. At best, this was just about a 5-6 inch cake with a 7 inch label, and charging me for an 8inch cake. I brought it to one of the staff members attention that was standing at self check out & they called over the Assistant store manager, Jim. When i explained the issue to Jim & showed the cake & label attached, Jim immediately responded to me & my husband with an annoyed & discourteous response, "what do you want me to do? You don't want the cake?" I explained that the expectation was to recieve the size I specifically ordered & Jim said "I don't know what to tell you, your going to have to talk to the bakery dept, the most I can do is take $5 off". Although that was not ideally what we wanted, we agreed to the adjustment & Jim said he will return to make the adjustment. We waited at the self check out line for over 20 minutes, only to see that Jim was stacking toothpaste on the shelves & acting as if we didn't exist standing there. This was extremly upsetting at the simple fact that there was no respect, common decency, remorse or apology given for the mistake made & then to be treated as if we are being ignored. Jim never returned to address us after this & sent someone else to make the adjustment after we complained to another associate of having to wait so long to now witness Jim stacking the aisle. At this point, his disrespectful behavior & complete disregard of our concerns was so upsetting that we walked out & left the cake amongst other grocery items we intended to purchase. I frequently visit this location & have never experienced this type of behavior from any associate. For him to be a representation of the Shoprite brand in such a way as the "assistant store manager" is shockingly disappointing & very concerning."

"Greta experience here today. I’m from Staten Island, but in the area for a clinic, and I must say that i was very impressed. Very clean place, not dingy like the location where I’m from. To top it off my cashier Gloria was extremely nice and very welcoming. Employees like her make a huge difference when I’m deciding where to do business. Ten stars for her"

"I love ShopRite and this one does not disappoint. It's huge, with wide aisles & they have a terrific variety. They even have exclusive areas like a Go Nuts section with a wide assortment of nuts and dried fruits as well as a floral & balloon area. Of course also general supermarket areas. Bakery wide assortment, Deli, Meats etc. This is a one-stop shop for me, which I love."