Dunkin' 2627 North Carolina 42, Clayton, NC 27527

"I have been to this location several times now since it opened and not 1 single time has my order been right! Every coffee that I have gotten has been cold, the food orders have not been right one single time (unless it was a doughnut...hard to mess up a doughnut!) This was the last time I will ever go to this location or any dunkin doughnut again! The photo is of what should have been a sausage, egg, and cheese biscuit, was a rock hard biscuit with a sausage patty...I wouldn't feed this to my dog!"

"Update: received multiple calls from Dunkin regarding this experience and they made the effort to make this right. Typically this location has always been running smoothly but how in the world do you send bagels out like this expecting the customer to be ok with it. They smell of burnt bread, look terrible and I’m sure taste even worse."

"Really glad to have a Dunkin on this side of town now, which makes the location very convenient to get to and there is rarely a wait. However, the coffee is so hit or miss, usually far more misses than anything. It always tastes burnt and bitter. I order the same drinks every time and they never taste the same. I can order the exact same drinks at the location across town and never have an issue. This location also charges for pup cups, while the other has never charged me. I can't easily add them to mobile orders, so I now carry change around just for a tiny cup of whipped cream. Unfortunately, I can't bring myself to keep wasting money and app points on drinks I'll end up pouring out 3/4 of due to bitter taste. I'll just go to Starbucks at HT on this side of town or drive to the other location when convenient. It's a shame they can't get their simple iced coffee blend correct when other locations have no problems."

"UPDATE 8/13/23 this location is brand new and needs some help. I ordered on the app and when I got there they were very busy so I figured it would be a delay. I saw my order status ad ready on the overhead screen and it came and gone. Then, people who waited in line Wrre getting thier food and drink orders. The young lady finally gave me my coffee. I'm still waiting on my sandwich. After several people getting their orders who came in after me and waited in line, I finally had to stand in the line and the young lady Saif you still waiting for your order, unsaid yes and told her it was a sandwich and she said oh those will be Iverson there at the o linenirder pickup. I told here that inhad been waiting and everyone after me had received their items, including a family of 5 who came in 5 minutes after me. She said something to the man making the sandwiches, and he told her ohnits right here, it was sitting behind the counter all this time. insaid this sandwich has been sitting here all that time. She said yes, she did offer to have another made, i declined because inhad been there long enough. There were a few other people that had issues while inwas there. The staff does not seem to known what to do, you ask them something, and they get a blank stare and don't know what to say or do. One guy abiitnhad a heart attack cause he saw the man prepare his sandwich and touched jt with ni glove. He made another but didn't skip a beat didnt appoligize or anything. I don't make this review to be a Ken or be that person but this DD is close to the house and I thing there just needs more systems training and customer service training. I've been to this new location 2x 1st time was good. This time, I think they need to work on customer service. Normally, I order on the app but I couldn't find what I needed on the app. So So I went in and no one was waiting, there was 3 staff. I waited almost 5 minutes before anyone spoke. The young lady finally came and asked my order. I got my order faster than it took me to order. Seemed they all 3 were handling the drive-through. It would not be so bad if one of them would have said well be right with you. But nothing, they walked back and forth several times. I post this so they can be be5ter trainEd. Most people would have left. I almost did, but my wife wanted her ce."

"This Dunkin's is a new location in my area of Clayton NC, Zae & Inani were extremely pleasant, they both were warm and welcoming, the recruiter did a terrific job selecting these two members. They both had great energy and a can-do attitude. It was abundantly clear that they both like their roles at Dunkin's. Five Stars ✨✨✨✨✨ in my book."