Hobby Lobby

"Found everything I needed and a great bird bath too. Stop on in for all your fall decor, it's all on sale!"

"The store is always clean and a great selection of all kinds of craft items. I visit this location frequently, and they never have enough cashier's. A customer had a return, and there were three employees telling her why she could not get her money back as a long line of customers waited to be checked out. Finally, more employees came to assist, but you should not have to wait in line for over 10 minutes for a pack of glue sticks when employees are available and should be assisting the other customers. Management needs to be more customer focused."

"I love Hobby Lobby! They have great home items from picture frames, flowers, props, religious items and crafts. Hobby Lobby always has a sale. Everything is reasonable priced."

"If I could give this store a 0 I would. The lack of accountability or knowledge about store processes and procedures is baffling to me. On 02/02/23, I came into this store to have two prints matted and framed. I brought in my own previously purchased frames. I was told that my prints would be ready around noon. I called in at noon and I was told they were not ready. I called two more times up until 5:30pm when I was initially told that my prints were not there, then I was told that the mats that I had picked out were not there. I spoke to the store manager, Damian who advised that immediately after I left they fired the young lady in framing. He stated that he asked if there were any projects that were pending to be completed and the store manager directed staff elsewhere. Fast forward, the mats that I picked out, I’m assuming was sold as the young lady did not pull them from the shelf. I was told they would reach out to another store to find the mats in which they were able to get them from the Matthews store. 02/03/23 at 9am, I received a call that my prints were somehow damaged and that they could try and fix it (tape was placed on the front of the front of the picture and someone who had black ink on their fingers touched the front of the image and damaged it). I came in and they tried to wipe off the tape residue and ink print but it further damaged the print. I was told that they would have to file a claim, BUT could not tell me what the turnaround time or the process was. I left the store and I went to have my images reprinted by UPS. I brought the images back to the store on 02/03/23 at 5:52pm. It is now 8:20pm and I’m standing in a closed store. We went from my images being ruined to the glass/plastic in my frame being damaged. The store manager Robert, didn’t seem to care much from what I gathered as he pretty much dismissed the manager and stated he was not in a place to take a call; although he had literally just hung up with her. I was supposed to be out of town at this moment as these prints were for my mom who reside 4 hours away. Not only did this fiasco derailed my trip; however it costed me time and money. While I stood in his store after closing with my 3year old in tow- Robert sat at home or at dinner with his family with 0 regard for me being away from my own. I am utterly disgusted and disappointed with the service by him as he is the store manager. The staff inside were very apologetic and were baffled at YET ANOTHER issue that I’ve experienced with framing. Robert, maybe it would be good practice to make sure you are aware of what all needs to be completed in a department before letting someone go- or at least put someone in place to assist in the interim. Update: I spoke to the store manager and he was very apologetic and there seemed to be a disconnect between what was communicated to him and to me while I was in the store. My prints were damaged and I had to order new ones. They did fix the issue with the damaged frame and upgraded the glass; however MY CLAIM IS STILL OPEN and there has been very little movement!"