CVS

"I have a prescription I fill every 3 months. Every time the store doesn't have it. They tell me it will be there on a certain day, I go on that day to be told they haven't unpacked their shipment. I am constantly driving to other cvs pharmacies to get my prescription filled because waiting for over a week is not an option. I will be filling my prescription elsewhere."

"Was just in there to pickup a prescription for my wife about 1:40 pm. My wife had called earlier to see if it was ready and it was so I headed up there and the shutters in the pharmacy were all closed. I saw people moving around back there. And I spoke through the shutters and asked if they were closed (meaning closed for the day) and people just ignored it. I spoke with a fairly loud voice but they acted like I wasn't there. I repeated is "anybody back there"? A woman came forward toward the screen and said "can I help you"? I said again, "Are you closed" and she jumped in and said "yes we are closed! There's a sign out there if you read the hours" I said "for the day" and she said "for lunch from 1:30 to 2:30" I looked the sign and it wasn't immediately apparent and was at the bottom of the pharmacy hours sign and took up about an inch of the sign in red. I've havent' been to this CVS in a very long time and was confused by this. I explained that we were told on the phone that the prescription was ready and she just walked away. I think that a pharmacy, ESPECIALLY a pharmacy should be way above board in the way that they treat their customers. This wasn't even civil and tone was sarcastic and arrogant. They have no idea why you are picking up a prescription or if you've never been subjected to their bizzare "closed for lunch" policy. You can be sure I will never use this pharmacy again! Extremely rude. Now I know why it has such a low rating. Very different from the CVS in Newton Plaza which has great service and helpful staff!"

"I was in town passing through as my normal pharmacy is in Virginia, the pharmacy was very rude and did not want to help me transfer my medication I needed. After calling my pharmacist asking him to help me with this issue the blonde female then continued to be rude. She told me to come back in an hour in which I came back after an 1.5hr and they told me it’d be another 30 minutes. In which i told them I needed my medication immediately as it is detrimental to my health. Horrible customer service DO NOT GO HERE!"

"I ordered a lawn sign from the photo department when I went to pick it up. There was a little issue with it but Isaiah and Jared took care of the issue and made it right. They were very nice and professional. Thank you guys for solving my problem and being so nice about it."

"DO NOT - I REPEAT - DO NOT GO TO THIS STORE OR ANY CVS FOR THAT MATTER! I took my tapes into this store to get converted into DVDs. The girl told me they do it in house, so I expected to hear back within 48 hours. I never did. I called and called and called no one ever answers so I drove there and asked where we were in the process. The employees said they don’t see my stuff there. So, then I asked to speak to the manager they said he wasn’t there, so I gave my info for him to call. He never did. Time passes and I then called and called and called and no answer. So, I went on their site and was directed to speak via chat w a rep from yes video. She told me that they don’t have my stuff nor was it ever shipped. This is now 5 weeks later. The rep contacted the store manager and he said he has the tapes still and was going to call me back w the info. He never called. This has continued for over 2 months now and the manger Garrett Rexford has mailed my tapes from my childhood and of family members who are no longer w me to a business somewhere in Grand Rapids Michigan. He sounded as if he didn’t care and text me the information of where my stuff was, he had the audacity to say here’s the info and basically expected me to figure it out his mistake. I could only get so far because I did not mail it. From months of going back and forth with ups, CVS Corp, the manager and yes video. I have gotten no response from anyone and Garrett the manager has also blocked my number. I’ve documented all calls, texts, chat etc with everyone. Corporate contacted me through a message cvs portal, asked for my number and best time to call and almost a week later, no one has reached out."