FEDEX GROUND 1995 U.S. Highway 19, Bryson City, NC 28713

"Once again FedEx in Bryson City has messed me up. This has happened before, but this time I tried to file a complaint and got nowhere with some offshore customer service person. I had a package scheduled for delivery today that needed to be signed for. I rearranged my day so that I could be sure to be here to sign. When I checked my delivery status it said that they attempted to deliver at 8:35 this morning and there was nobody here, which is a complete lie. I was here and my security camera showed nobody coming to my door this morning. The customer service person finally admitted that Bryson City FedEx does not have a driver for this area on Saturday, which is much different than saying that they attempted to deliver and there was nobody here to sign! When I asked if I could go to the Bryson City location and pick up my package I was told no because apparently there is no customer service counter in Bryson City. Well....... I guess I get to waste another day next week waiting on a FedEx delivery that may or may not show up! Sorry for the rant but being as there is apparently no way to file a complaint with FedEx about their poor and dishonest service, I figured that I would do it here!"

"Didn't realize I had a hazmat package, (spray foam insulation) and had to sign but kept missing him. They held my package for me and let my husband pick it up who just happened to be building a house out there n save me an hour long trip from cruso since he was already going to be out that way. They were very nice and respectful and wanted to make sure we got our package."

"This is not the first time but 3rd to 4th time the bryson city fed ex hub has lost a pkg that was to be delivered to my home. Delivered to the wrong address although there is an address sign at the beginning of my driveway and a house # on my home. I never have these kind of issues with UPS or USPS. if it allowed I would give a negative as the star marking...(6/5/23)"

"horrible service, best off ordering with UPS in the mountains. FedEx will lie and say I wasn't available because they do not want to come up our road but yet UPS has no problem doing it. My packages are always late with FEDEX because of the lying with saying I wasn't available when I have been at home waiting. It truly is ridiculous. The drivers should be more accountable."

"ZERO stars!!!!!!!! Your drivers are LAZY and RUDE!!!!!! Left outside the gate. In the rain. No call or anything, and its right there. LAZY There's signs for a reason. And when you scan labels its says DOGS INSIDE. YOU destroyed a brand new recliner i NEEDED. LAZY!!!!!!!!!!!!!!"