Best Western The Inn At Rochester Airport

"When trying to check in I waited 15 minutes for someone to show up at the front desk. I walked the lobby, called the phone numbers listed. Knocked on doors...nothing. After the long wait the front desk clerk showed up and did not even apologize. The room was semi-clean. The bathroom arrangement is cramped and terrible - when sitting on the toilet prepare to bang your appendages into the sink. There is more room in an airplane bathroom! The AC/Heater unit was full of dust, so I might have to go see a respiratory specialist to make sure I did not breathe in some filth, mold or other 30 year old particles! I cannot recommend this place unless there is no other alternative!"

"The staff people were great and very helpful. The room was very clean. There is a table with coffee and tea available 24 hours a day. There was luggage dollies available. The inside is very well maintained. The hotel is very convenient to the airport. There is also a van shuttle. The breakfast time is 7 to 9 AM. There was scrambled eggs, sausages, waffle maker, bread, muffins, bagels, two types of cold cereal and banana and apple."

"This facility is very convenient for travelers going to the Rochester airport (ROC). The staff was friendly and helpful, but very hard to understand for this hard-of-hearing person. While relatively small, the room appears to have been updated recently. I do miss my sleep number bed. The bed in the room was really hard."

"Worst Western should be the name. We missed our connecting flight to Rochester due to a major delay in our first leg. Had to spend the night in Baltimore. We called the hotel and explained as soon as we were told we would miss the connecting flight, and asked to cancel. They said "No refund because we missed the cancellation deadline by one hour." We explained it wasn't our fault that our our flight was delayed and that we called as soon as we were told we would miss our connecting flight. They didn't care and said "No", again. No compassion or understanding. Cancelling all future bookings with Worst Western and will never stay again, and as travel writers, we are telling all of our readers to do the same. Have never been treated this way with other chains in similar circumstances."

"Staff were very kind and helpful. We had a problem in our stay - the last occupant broke some of the springs in our mattress. The staff were very accommodating and offered us a partial refund because there were no other rooms available. The accommodations were nice, with an adjoining sitting room. The WiFi was fast."