The Improvement Store 312 Orville Wright Drive, Greensboro, NC 27409

"From the office to the installation every thing was 5 star service ! Jeff, Sharon, and David kept us informed with all scheduling. Victor and his crew did a great job on the roof installation and clean up afterwards, gutter crew also did a great job. From the first visit for estimate to job completion was just under 2 weeks. Thank you for a quick stress free experience."

"I had The Improvement Store to do a second job at my residence. I had my back porch enclosed with windows and a door. After all items were ordered the work was done in approximately 3 days. Everything was done as I wanted now I have my office area for myself. Great work and the workers kept me updated on everything that needed to be done."

"First I would like to say this is my experience with them, not saying this is always how they do business. I contracted with The Improvement Store for a large concrete job of about 3,300 square feet at a cost of over 35,000.They allowed just 2 days to do it and the crew size along with late concrete delivery resulted in trying to remove and pour concrete past 9:00 pm. The results was having concrete on garage door, 8 ceramic vases and leftover concrete pieces of about 14 gallons that I had to pick up. For some reason they decided to put wet concrete on top of a bed of brick chips in two different places. After several calls and weeks they came back out and partially cleaned the vases, and they did try to reassemble a landscape wall that have to be removed due to its location near driveway., that I didn't expect them to do, but was appreciative, I sent a message saying they came and it looks better but there was still concrete that they didn't remove, and if they would tell me how I would finish cleaning. The response word for word was "glad it looks better" and completely dismissed me. The concrete some was resurfaced and some was new concrete. The side walk after 2 weeks cracked, not hairline cracks, but I do have several of those also., but cracked open with a gap that had to be patched. I suggest if you are thinking about having some concrete resurfaced, you might want to think again. I also would like to add no one from the improvement store came out to inspect, they sent the contractors back out instead. This sends a message I think that once you sign contract with them, they don't care. ******** see add on remarks below The improvement store has since contacted me and returned to finish cleaning the vases, bird baths, and glass storm door. It’s now back to looking like it did before the concrete was splattered everywhere. Some things you just can’t undo but I am so glad and appreciative of the excellent clean up they did on all my vases and bird bath. Since the improvement store did contact me back and clean up what they could I changed my review to 3 stars."

"I got my fence done with the Improvement store recently. Sharon from their office constantly communicated with me, letting me know what was happening each step of the way. Even after the project was completed, she still reached out to make sure that it was to my satisfaction. Lorenzo was my installer who explained what he was doing and was always happy and willing to change anything about the build. I felt that he had my best interest at heart from start to finish. I am so happy with my new privacy fence."

"Our family received a new roof! It looks great! We are so happy with it. Our house was built in 1930 and still had the original roof. So it was pretty awful. Now we are very pleased. We feel safe again. We will be more secure. Thank you again!!!!"