KAY Jewelers

"Ok on December 8th 2023 my husband took me to Kay’s Jewelers to purchase me a white gold chocolate diamond ring… we found the one we wanted, we purchased it and was told it would be back in time for Christmas, well guess what it wasn’t, so I reach out to them to see why it wasn’t back, then I was told it would be back on the 13 th of January cause they said it had to be sent to Le Vian to be sized cause of the warranty on ring…. Well ok I was ok with that, well fast forward to the 13th no ring again, then I was told that Le Vian was sending it back cause they don’t like sizing up rings they like to make them in your size, well back and forth me and my husband reached out to them and was being told different stuff each time… The slogan of Kay’s is that it begins with a kiss…. Yeah a kiss of lies, anyway reached out again a week later they say my ring was sent out to be sized at LeVian, yeah after being told a week before that LeVian was sending it back, I was so upset at this point…. Fast forward a few days later and my husband calls them and he is told that it was in the process of being sized with LeVian…. Yep he sure was told that… so I got on phone and said y’all told me that LeVian was not going to size it and was sending it back over a week ago… I tell them I need the manager…. So the next day the manager reaches out to us and says my ring was sent out to their company to be sized… so it’s been lies after lies…. Fast forward to February 1st my husband calls them and says we want our money back… so we are transferred to management which tells us the ring will be here but 530 on that day... Well they call later that afternoon and say my ring is here…. So I go the next day to pickup my ring… Y’all it was not the ring I ordered. It looked so different. It was definitely not the same ring. Chocolate diamond ring is chocolate color. This looked like a sand color. Totally upset and wanted my money back…. Well I was told they couldn’t refund my money cause it’s been too long since I purchased it… Well you can imagine how I was feeling by this time…. I sit and wait and finally the manager says how can I help you and I tell her the problem and she says it’s the lighting…. No ma’am it’s not the lighting and I want my money back…. So she says she has will call DM to see what to do…. She is gone a few minutes and comes back and says they will refund my money since they had it the whole time, I will never shop with this company again! I was so excited about this ring when we purchased it to just be totally disappointed almost 3 months later!"

"The Kay's associate, Jay, took care of all of our needs, made suggestions and answered all of our questions in a professional and timely manner. We had a few transactions and he took the time to make sure that all of our concerns were addressed. We are repeat customers and the service provided by people like Jay is the reason we return to Kay's for jewelry."

"I always have a good experience at this Kay’s but I wanted to shout out Jay who did a tremendous job of helping me purchase an important piece of jewelry. Jay was very knowledgeable and extremely patient when working with me and I am assured that when I receive the jewelry it will be perfect simply because I had such great help. Thank you again Jay."

"Do not let them send your ring out for repair. Their repair shop sized my wife's ring 4 sizes smaller when they weren't supposed to. They were only supposed to replace a stone. Then it got sent back to make it larger, and it came back all distorted and uneven. Then it got sent back again, and it came back missing stones, grind marks on it, bent, and sloppy welds. Then it was the wrong size again. They destroyed her ring. It got sent back again, and truthfully, I have no faith in it ever being right again. This is a discontinued ring and a mother daughter match set. Can't be replaced."