Petco Grooming

"Max always does a great job grooming our black lab Seamus. Bath , nails trimmed and a little bit of fur trim work. He always comes out happy and handsome. Max is very good with him."

"First of all, scheduling online was easy and convenient, and I appreciated the text messages reminding me about the upcoming appointment. Max, the groomer at Petco was fantastic. Max met me when we arrived, got to know my dog, Misha, and then spent several minutes answering my questions and talking to me about options. During the day I got a couple of text updates on Misha's progress. And the results were phenomenal. Misha came in looking pretty ragged, with tangled fur and a dense undercoat that was shedding everywhere. When I picked him up, he was beautifully groomed almost no loose hair."

"Whiskey looked amazing when we picked him up! So fresh and clean with his puppy cut! Love it!"

"I have no complaint about the groomer - she was fine. My complaint, at least in my local Petco in Kingston, NY, that no one seems to care about, is that It's almost impossible to make an appointment for grooming. - If you call the grooming number, the only option is to leave a voicemail, and there are times when there is no call-back. (Keep in mind that someone calling is likely to be trying to plan their day, so the delay is annoying - and not being called back is even worse!) - If you call the main number, it's answered by the cashier who isn't able to help. - Booking online is an option except that: 1) The link didn't work when I tried it, and 2) There's no option for the particular services I needed for my dog - nail clipping and toothbrushing. This has happened to me too many times. It's obvious you folks don't care enough, and there are plenty of other places that offer the same service - so i most likely will NOT be using this service in the future. On a side note, I generally purchase dog/cat food and other supplies when I'm there for grooming. However, I just discovered that I can buy most of the same stuff at comparable prices from Amazon - so now I really don't see a reason to put up with your lack of customer service!"

"Terrible customer service. I waited for weeks for my dogs grooming appointment and when I arrived it was cancelled because I was 20 min late. They couldn’t even answer the phone after I tried calling MULTIPLE times to confirm when I saw I was running late. Absolutely zero compassion for a mom trying to get out of the house with a baby and a dog. If you’re a parent, you know things never go perfectly according to plan; but they clearly don’t care at Petco. I can’t speak on their grooming abilities, but I won’t be taking my dog here due to a complete lack of respect."