Locked: A Rochester Escape Room

"We did the Gold Rush room with 3 kids and 3 adults to celebrate my daughter's 9th birthday. It was a great room for beginners who had never done an escape room before. There were fun surprises and interesting clues. The room was magically immersive to the kids (the adults enjoyed it too). Our guide Josh worked well with the kids, gave us space to have fun solving the clues, and jumped in with help when we were clearly stuck. All of us had a wonderful time!"

"Delightful set of rooms!! I've done three of their rooms, and each has been a unique challenge in its own way. They weren't repetitive and the puzzles didn't get old. Definitely recommend coming here!"

"Thad an amazing experience at this escape room! The worker was outstanding. He was incredibly friendly, helpful, and made the entire experience even more enjoyable. His enthusiasm and guidance added a special touch to the adventure. I can't wait to come back and tackle more rooms."

"My friends got me into escape rooms and since then we have been going to one almost every other weekend. Locked was my first experience with escape rooms and since then I have completed every room they have to offer. Overall I love this company and they offer rooms that are fun to complete but the last room I completed may be the last I do with them. On 2 previous occasions we had booked the gold rush room. Both times upon arrival we were told a prop in the room was broken and we were prompted to do another room, one time we even called beforehand to check if it was running and were told yes only to find it really wasn't. Mind you there were weeks in between. This was fine though because we enjoyed the other rooms instead. After running out of rooms to do we only had one left, many weeks had past so it had to have been fixed by now based on the timeline they told us. We tried calling multiple times the day we booked to see if it was finally up and running because we would have no other options if it was not. After multiple attempts no one answered, a little frustrated we booked anyways. A little later we finally got a response and were told we would be called back with a confirmation. We didn't receive that call back until like 20 minutes before our reservation and the main take away was basically to just get there early so we can start. We were already a little annoyed and rushed but we went none the less. Upon arrival we were rushed through the pre room talks and put into the room. The room was super easy as we were told after that it was a beginner room, we had already completed the harder ones. This was totally fine though because it just meant that we would really be able to solve it without any clues. We were so upset because not even 5 minutes would pass and we would be given clues like candy. We were basically walked through the whole entire room when not one of us ever asked for a clue to begin with, I didn't have to use my brain at all. After this we were all just in shock of our experience, I felt so robbed and that it was not worth the money. After all of the troubles just to get there and that be the outcome was a huge let down. I get that this experience might be very specific and not apply to everyone but I would suggest to not allow people to signup for rooms that aren't running and to not push people through rooms just because we were the last reservation for the night...it was only 7pm. Honestly in the moment I would have rated even lower than 3 starts but in general I still enjoyed the other rooms for the most part. Sadly the odds aren't high that we will be returning for any future rooms :("

"I took my 9 and 12 year old boys for my older one's 12th birthday. It was just the 3 of us. I had sent an email from their contact list on their website,just a few hours ahead of time, because I didn't know if there were age restrictions ... They responded almost immediately and answered my questions. Then, I went to book the tickets but I had to pay with two different cards. After I cashed out the first 2 tickets, I attempted to use another card to get the 3rd one, but it said that the room was closed and I'd need to choose a different room. I called the number on their website and left a message, and got a text reply again, almost immediately, and they let me know that it was just a default thing that their system does, and that I could pay for any additional people once we arrived at the location. Then I got a phone call from another employee suggesting that we try a different "quest", as they had seen that we were going to do their "Disease X" room, and that was actually the most difficult one they have, and seeing as how I was just bringing the two boys and myself, and none of us had done an escape room before, we might want to try a different one that was a little less challenging. I agreed and they took care of all the details. We arrived about 5 minutes late and were greeted at the door by our host Dan (?) He was awesome and super helpful. We were the only ones there (we picked a late night time slot) and we had so much fun. I will be coming back and I will recommend this place to any adult friends, and parents who have kids age 9 and up. It really was a nice little quality time adventure with my boys. The staff was phenomenal and I couldn't have had a better experience!! If I could give more stars I would!!!"