Massage Envy

"DO NOT sign up with this company. I have edited this message to respond to the Google Review response from Massage Envy by including: “the response to submit a form to help correct my experience will be followed by an empty offer to help at which point they will verbatim repeat legal wording from their corporate contract and highlight all wording making it clear that they have no obligation to refund further locking you into services. They will however offer you to pay an additional $20 a month to freeze your membership and not use any of your credits.” They lock you into services that they don’t have enough staff to provide. For 3 years they have had a 3 month waiting list or out booking for massage therapists. They will try to offer you sub-par substitute services or allow you to freeze your account with a monthly fee to wait until they can provide you with service. It has taken more than 3 months for a manager to respond to my many phone calls and email request for help. They will NOT refund any appointments that they cannot honor or offer times for. This is a total scam. They will repeat basic contract details which they feel completely free them from any need to fulfill their commitment to what you are paying a monthly service for. Therapists stay for several months and leave as well. Absolutely do not sign up"

"This location is absolutely amazing. I make appointments with ease, receive text messages regularly regarding open appointments, and the front office staff is always polite. The entire staff of massage therapists are exceptional, and the newest hire, Deraczi, is a fantastic addition to the team. He has personality/tact, professionalism, and skill. His knowledge of the body, confidence in himself, and care for his client created a five star massage experience."

"Everyone from the from desk staff to Loretta my massage therapist was great. Super helpful and kind and welcoming. Loretta is an amazing therapist and really listen d to me about my trouble areas and I walked out feeling relaxed and like a new person!"

"Most recent problem, massage envy sent me a text that they had an opening the next day, so I agreed and they acknowledged. I showed up at the states time and they said they are having trouble with their notifications and they do not have an appointment for me. I arranged my day to attend an appointment, I was offered, and the therapist isn’t even there. I then check on my next massage date and they said that therapist is not with the company anymore. No one notified me so, yet again I would have showed up with no therapist. Then, no attempt to make it right, they tell me the next date available is in June. This is March!Very difficult to schedule with. Even getting an appointment once a month is difficult and I have a flexible schedule. Seem under staffed and very busy, then they lock you in to a year that can not be canceled without a doctor note. They put you on a cancellation list and contact you as if you can drop everything and come in with no notice. Maybe they should clamp down on the cancellation people, so consistent clients who keep their appointments will be able to get in more easily. Like if someone cancels 2 appointments in a certain time frame, they are dropped from membership? A regular attending client shouldn't be on a cancellation list in order to get an appointment."

"You’re better off paying a little more at a higher quality establishment. I had the worst massage therapist who did not listen to anything that I was saying. The therapist had said that he does not do medium pressure because he wants to prolong his career even though that is what I had scheduled. There were many other issues throughout the appointment as well. I try to be a good customer, but when I’m paying for a service, I would like to get what I pay for. When I brought this up, I was told the manager would call. She called a week later and after I told her about the poor service, her solution was for me to use someone else’s accrued service that had been accidentally transferred to me. So she did not compensate me for the awful massage, but basically said I could “try again” using a massage in my account that someone else had already paid for. The manager said she did not have the authority to do anything about compensation for the bad massage and that she would get back to me after she talked to her manager. I have not heard anything back. Will never go back."