Hopewell Eyecare

"I am very disappointed with this office. I came in August for my eye exam at which that time you ordered me my Acuvue contacts where I was not going to be charged a $60 fee for, then you call back telling me they are discontinued so the doctor would order me trial contacts which was fine! I get the trials, like them, call to order them and am told I would be charged a $60 exam fee on top of ordering the contacts. This is absurd how there was no fee when ordering my original contacts but then had to be charged a fee because you were ordering new ones? Had I been told this when I was ordering the original contacts, I wouldn't be upset but the fact that nothing was said and this is the first time I have ever been told there was a fee when I've ordered contacts from you previously. The lack of communication is horrible here!"

"Very poor customer service. Not a welcoming environment. I personally witnessed a male eye Glass attendant speaking down to an elderly customer. My 4month old frames were damaged I was told that there was nothing that could be done because the frame was discontinued. No help trying to resolve my issue. Why? Because they already have the insurance payment. I don't use big box eye care because of the poor customer service ..... this place dose not stand by their patients needs nor the products they sell you. I will be looking for a patient /customer oriented doctor with staff that work to resolve issues not be an obstacle for patients. Wasted time I wish i could have back. Thanks"

"Being unemployed with limited insurance choices I chose Hopewell Eyecare. Unfortunately, they talked me into trying progressive glasses for the first time. I was told if they’re not right it’s not a problem we’ll “make it right”. Kim knew I was unemployed and the cost was a huge factor. Well! I went to pick them up a week ago and disliked them immediately. The frames are way too narrow for progressives yet without having any experience with them I relied on Hopewell Eyecare to guide me. I could not read anything without literally looking at the bottom frame of the glasses. I was told to take them home and try them for a week. I did. I can’t drive with them. I can’t read with them. I can’t even see the television with them on. Both prescriptions are wrong. Being unemployed I asked for a refund since I cannot afford to keep going up and back to their office which is 45 minutes from me. (The only eye place in my insurance plan). But that’s not a good enough reason for them to refund my money. They told me to call my insurance company. I did and you know what they told me? The cost of progressive lenses is non refundable!!! NO ONE at this place told me that! Because being unemployed I would have opted to wait until I get a job. I want a refund. So much for “making it right”. If they do make this right I’ll change this review."

"Staff was very friendly and seemed very knowledgeable. A huge plus for me was the fact that the doctors use photo imaging of the eye instead of dilating my pupil. I don’t know if this is the case for every patient but I definitely appreciated this advancement as I hate when I need to get my eyes dilated. The price was also very good for my insurance coverage at least. Thanks Hopewell Eyecare!"

"Hopewell Eyecare was able to schedule a much-needed appointment for me on short notice in a very timely manner. There was almost no wait when I arrived. I experienced a friendly, courteous, professional staff to get me checked in, and into the initial phase of my exam. The new technology was outstanding. I experienced a thorough eye exam from a knowledgeable & responsive doctor. Finally, the associate in the shop was obliging and valuable in assisting me to pick out new frames that suited my needs and complimented my personality. Highly recommended!"