Crystal Run Healthcare Middletown
155 Crystal Run Road, Middletown, NY 10941
Hours open
Monday:
7:00 AM - 7:15 PM
Tuesday:
7:00 AM - 7:15 PM
Wednesday:
7:00 AM - 7:15 PM
Thursday:
7:00 AM - 7:15 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:30 AM - 2:00 PM
Sunday:
Closed
Photos
Location & Phone number
About the Business
Crystal Run Healthcare Middletown is a leading healthcare institution located at 155 Crystal Run Road in Middletown, New York. As a top hospital in the United States, we are dedicated to providing high-quality medical care and services to our patients. Our state-of-the-art facility is staffed with highly skilled and compassionate healthcare professionals who are committed to delivering personalized care to each individual. Whether you are in need of routine check-ups, specialized treatments, or emergency care, our team is here to ensure that you receive the best possible care. Visit us at Crystal Run Healthcare Middletown for all your healthcare needs.
Reviews
"Don't worry about being on time for your appointment. In fact be an hour late, I'm sure you will still wait whether you have an 8am or 5:30pm appt. They don't care if you are late to work or leave your job early to make you wait. I wonder if the staff does this to their hairdresser, barber, dentist or anyone else who works by appointments. Shame on you Crystal Run, get your $hi+ together and start caring about the people who pay for you to get a paycheck."
"This review is for the Urgent Care located in this building. First off, I have hearing loss, and also now my ears are clogged, so it makes my hearing loss even worse. I went to Monroe Crystal Run, 95 Crystal run to see if there was a doctor that could see me to get my ears cleaned out, and i could not hear any of them at all, so i decided to go to urgent care. Walked in this building, asked where the urgent care was, and said i can't hear- so she was kind enough to walk me downstairs where it was. Everyone wears masks there, and it super makes it hard to hear.... Anyways, got to the urgent care, said i couldn't hear but the receptionist was kind enough to write down the questions she had. Also got new insurance but have an empire card with medicaid, and gave that to them. But the receptionist only took the empire card, but then fixed her mistake. I got to the urgent care at 3:33PM, but it wasn't until 4:57 that i was seen, and i had work at 5. Thank goodness i didn't faint or anything from being dizzy that long.... I also did nicely say that i had work at 5. Saw the doctor, dr. Stoll, Who was very nice, and did indeed confirm that my ears had wax in both of my ears. However had to go before they could clean out my ears because it was already 5:45PM, and i had said that i would be there by 6. Luckily have a follow up with my regular doctor dr. Lau, and will be seeing him to clean out my ears. (side note: part of the reason why i was waiting is because i just got my other insurance, and wasn't sure if i needed another card, so i was trying to wait to get another one, but you can't make your body wait!)"
"I called this morning to schedule a first time appointment with a primary care doctor. The first time, I was on hold for 10 minutes before the automated system hung up on me. The second time, I was on hold for another 10 minutes before a receptionist answered. I told the front desk person how to spell my name 3 times, and twice she repeated it back starting with DAG and extra letters before I hung up, deciding if the front desk person could not spell a non-complicated last name, I didn't trust anyone in the office to pay attention. I am an administrative assistant and know the value of someone who can listen on the phone and get the proper information. This practice should consider getting better front desk people."
"There were issues during my call with Crystal Run Patient Services phone team. The person I spoke with attempted to book an appointment for Monday, but when I couldn't make it, I inquired about availability for the following week. Unfortunately, the staff member seemed unwilling to assist and displayed a negative attitude when I requested a nurse's to contact me. Though I didn't catch her name, I'm considering keeping track of names for potential reviews as it's important for service professionals to handle interactions with empathy and care."
"From the CRCH that I have visited Middletown has been by far the worst. From uncaring administrative staff to long waiting period to a non care attitude from doctors. I waited over 1hr from my schedule time to then see a doctor who couldn’t even pretend to care. If you can find a different practice do some homework and do so cause this facility is garbage."
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