Labcorp

"Had to get a drug screen here, saw online that there is an 11:15 appointment available. Got to the office around 11:20 to find the door closed and no one around. After about 15 minutes someone came to the door and accused me and another person of getting the door locked. Then I was informed that no drug screens are done between 11 and 1pm. I asked why there are 11:15am appointments available on line and was told that there aren't any that I looked in the wrong place. Just checked again and there are 11:15am appointments available every day. Went to the Kingston office which is full to the brim - I guess they have to go all the work the highland office is too lazy to do?"

"Signed in using the tablet and read “please feel free to wait anywhere you would like and we will text you when ready”, with the last 4 digits of my phone number displayed. Waited outside and realized that they weren’t using that feature. Came inside to be met with, “we were calling your name.” The receptionists are under a lot of pressure and they deal with some pretty scared/upset/nervous patients I can imagine. So go in an try to make their day. I had previously been upset, but I get it now."

"I recently had testing done at this LabCorp facility near me, and the whole experience was extremely uncomfortable and humiliating. From the moment I arrived, I was told I couldn’t leave the facility until I provided a urine sample, which immediately put me on edge. Due to a history of trauma and severe anxiety, I have a hard time urinating in front of others, to the point where I cannot even use public restrooms if someone else is present. I explained my situation to the person overseeing the test, but instead of showing understanding or empathy, she laughed at me, making me feel even more uncomfortable. I tried my best to comply and drank a lot of water to stimulate urination, but the anxiety and humiliation became unbearable. Despite being in extreme pain from holding so much water, I was unable to urinate fully due to the intense anxiety. The person overseeing the test continued to make insensitive comments, like suggesting I could just turn off my anxiety and urinate normally. This lack of understanding and empathy added to my distress. In the end, I left the facility feeling humiliated and physically uncomfortable, and the person overseeing the test even told me I would fail due to the situation. I will never return to this office again, and I believe more sensitivity and compassion should be shown to individuals with unique needs. It is my hope that this review brings attention to the issue, and I urge the facility to improve their approach towards patients with anxiety or similar conditions."

"Went in and out with my wife for a blood test. The process itself was very fast, but the way the Staff treated us and the other patients is just not right. They give you no direction on what to do, and don't even respond unless required. I also seen them be really stern to a mother and child for no reason. They should learn how to guide wallk-ins and learn some common courtesy."

"Every time I have been to this location, it's been a pleasant experience. I rarely ever have to wait, and all of the staff has been friendly and helpful. Last week my technician took the time to let me know about the patient portal and the app. Now I can see my test results as soon as they are done."