Walgreens 11200 Providence Road West, Charlotte, NC 28277

"Horrible when refilling prescriptions. No clear communication and will blame you when they mess up and will tell you lies about why your prescription wasn’t filled. If you can do not go to this Walgreens unless you don’t want your medication. This location need new management or need to be closed bc how poor they are at running the store."

"Walgreens' photo service is absolutely incompetent. I ordered prints via Google photos this morning and was told they were ready. The only thing Google prompted me for was a name for the order. When I went to pick it up, the cashier said they had to have a phone number to look up my order. None of my phone numbers worked, and Google didn't ask me for a phone number when I placed the order. I asked if I could give them my name, but Walgreens is such an inept operation they can't even do a simple name lookup. I even had the order number from Google, but the cashier just sighed exasperatedly and told me he couldn't use that either. Instead, I'm going home and reordering the prints from CVS which is what I should have done in the first place. I'm just glad that Walgreens wasted money and paper printing out an order that will never be picked up and paid for. At the very least, that's what this idiotic company deserves. Save yourself the headache, go to CVS."

"Terrible experience! I waited for 30 minutes for the employees to find a handheld to complete my FedEx transaction. Upon finding the device to process my fedex, the team lead was very nice. However, the machine did not provide a receipt, so the fedex was canceled, and she tried again Now we are 45 minutes in, and the device wouldn't accept my package. During this time, I observed the line up front moving extremely slow. No more than 4 people at a time, but each transaction was extremely long. Now it has been at least an hour, I was nicely turned away. I was about to purchase several items and observed the line moving extremely slow. It appears Walgreens feels entitled and prioritize themselves vs. customers. Employees were hanging tags and not checking. This was terrible, I will never step through the doors of Walgreens again."

"The Walgreens has horrible customer service. First, they tell my wife her prescription will cost $62. When I went to pick it up they tell me it is not ready, it is waiting for the Dr to provide a prescription for a refill and the price will be $93. All untrue. The Dr had already provided the prescription for refills and after a 15min conversation with the pharmacist they agreed the price was $62. Second, the medication is stored in the refrigerator in its own box. The pharmacist only has to take the box out of the refrigerator and put a label on it. No counting pills. The pharmacist to it out of the refrigerator and placed it on the counter. I was told it would be ready in 30mins. An hour had pass and still they had not called my name to let me know it was ready, even though they saw me sitting there waiting. I had to walk to the counter and ask for it. At that time they said it was ready, walk to a spot on the floor and pick it up. A medication that is supposed to be refrigerated has sitting out at room temperature for 1 hour. There were over 5 employees behind the counter when I first arrive. I communicated with 3 of them and none of them had common courtesy, also known as good customer service, to let me know my wife prescription was ready. If they put energy into providing good customer care instead of gossiping about their customers, then this error would not have happened. While sitting in the waiting area I heard a lot of discussions that should not have occurred."

"I don’t normally write reviews but this Walgreens is the slowest ever. I have waited for over 30 minutes in the drive thru before. Not to mention I just encountered an extremely rude employee, which did not help and prompted me to write this review. Not everyone is rude there but they are always slow. A big part of that is handwriting the license info down… which also makes me a bit concerned for my privacy. Why not scan it and get with the rest of the world?? Anyways, to the woman working around 1:30 on 1/19/23 at the drive thru, you need a serious attitude adjustment or you need to find a job where you don’t interact with people. Thanks."