Flower City Dental Gates

"I am very dissatisfied with the service at this establishment. They are unreliable and unprofessional when it comes to scheduling or rescheduling appointments. I had to provide evidence that I had booked an appointment, otherwise they would have denied it or canceled it without informing me. The staff was rude, the prices were exorbitant, and the treatment was painful. I do not recommend this place to anyone who values their time, money, and health."

"The staff is very friendly, Nancy is the hygienist who cleaned my teeth she was thorough and pleasant."

"While my dental cleaning was adequate, they incorrectly submitted it to my insurance. I have followed up numerous times regarding them rectifying the situation and have not heard back from them. They indicated that I have not paid my bill when my entire cleaning should have been covered if billed correctly. I am most frustrated by them saying I did not communicate regarding the bill (when I had), yet they will not respond back to me. I will not be returning here again. Edited: It is disappointing that the only way for me to receive a response/update on this matter was to write a review. This has been an ongoing issue since December 2022. Billing insurance for a routine dental cleaning should not be this complicated for a dental business and I do not appreciate being sent a letter saying my bill has been sent to collections when this has been an issue on your end for months. I have since received a cleaning at a difference practice and received my statement indicating full insurance coverage within two weeks. I was planning on having my husband schedule a dental cleaning with this practice but due to the lack of follow up on this matter, I do not recommend this practice. Final Update: It took over a month for me to receive an updated bill in the mail. I never received an email back or a phone call explaining the situation. While I am glad that the matter has been resolved, I am disappointed in the lack of communication from this business. Especially when a letter written by them indicated MY lack of response, which was inaccurate."

"My last experience with the East Rochester location began with a call to their receptionist. I was receiving numerous texts and robo-call reminders regarding an upcoming appointment. I explained that as a professional, I cannot continue having my phone inundated with notifications of which I already have a note and reminder in my calendar for. The receptionist was snarky and told me that there's nothing they can do. When I asked for her name, and for the issue to be escalated, she hung up on me. I called a second time, and she hung up again. I called back several hours later and spoke to a practice manager who was more sympathetic to her disrespectful employee, than to the concern that as clients, we are not 12 years-old and in need of literally 10-15 reminders within a few days prior to our appointment. This isn't the first poor customer experience I've had here. About a year ago, they were putting a filling in a tooth, and cracked the tooth, causing me to have a crown put on. They then tried charging me for their admitted error. I had to spend several hours on the phone between them and my insurance provider in order to resolve this. If considering this location, reconsider and save yourself a potential headache and inefficient use of time and resources."

"Had an appointment last week which was originally scheduled at the east rochester location. I called to see what time my appointment was at two days before and was told i would need to reschedule. Luckily i was able to get in on the same day since i already took the morning off at work. but the day of my appointment i received a text notification that my appointment was rescheduled to 10:40am without any prior notice. I called and the woman i spoke with was very nice but told me to just come in at 10am (my original appointment time) and they will do what they can for me as if i didn’t schedule my appointment at that time anyways. Upon arrival i was checked in and seating in the waiting room for almost 25 minutes. Once i was in the room it took 15 minutes altogether for my x-rays, cleaning and exam. I spoke with the doctor and told him about some pain i was having and he said he seen no cavities in the area of complaint. i was very unsatisfied with my cleaning and went back to my original dentist at a different office. When i went in for my appointment they told me i actually have 2 cavities in the area i was complaining of and also one on my FRONT TOOTH that was already filled at Flower city dental. I am very concerned that this doctor is not taking enough time to evaluate people’s teeth. Overall i did not enjoy my experience. save yourself the time and find a different office that cares about their patients."