Chrysler Dodge Jeep Ram of Clifton Park

"WARNING if you have a heavy duty truck looking for service. I came here a 2-3 weeks ago to schedule a recall service on a Ram 2500 diesel with Anthony, the service advisor. I grabbed his card. Anthony set the appointment. I explained all my concerns with the truck other than the recall. Since it would be in the shop, he told me they would need it for a few days to do the recall, and I asked to do a complete checkup on the truck to ensure everything was running as it should. The day came to bring the truck in, and the person I made the appointment with handed me over to another guy (fine). The guy started acting as if I had just come in to schedule a new service appointment, telling me they needed to order parts and couldn't check the issues I had concerns with, like the transmission slipping when put in drive. I asked him why I made an appointment two or three weeks ago and was told it would be in the shop for a few days. I removed all the ladders and a 200-pound aluminum break on the ladder rack for construction. Just to be told, we can't service the truck and go somewhere else. Why didn't they order the parts when the appointment was made for a scheduled date 2-3 weeks ahead? I expected them to have the parts to perform the repairs when I brought the truck in.. Very disappointing service. There are too many useless service advisors and not enough technicians. It's like me telling a customer here is a date we will start your construction project without bringing materials to do the job. new motto for them. All roads lead Away from this local dealer of Clifton Park going to another deal."

"Sam was AMAZING. No sales pressure, up front honest pricing, and smooth trade in process . From start to finish this was a no stress experience. Highly recommend."

"All the canned responses to people who complain. After dealing with them it does not surprise me. I went to test drive a vehicle and they started the dealership dance of which I knew the came. The vehicle had a few issues and I made an offer to a salesman I was passed off to. And said if you want to talk we can do business, If not I would go elsewhere where. You guessed it I took my money and business elsewhere. Overpriced vehicle and they think coming down 400 dollars is a deal, wrong! I emailed the original person I was dealing with and no response, again no surprise. If you don't know the business they love that fact and will take advantage of you. Complete waste of time. But it help me find a better dealership where their price are fair to great and way better than this place. It a bit of a drive, but in the end the sales people are straight up and don't believe in putting customers through the dealership dance. I got a better vehicle and save 4500.00 dollars along the way. Thanks CP for not doing business with me as I made out better with the other dealership. Oh, when you go look at a used vehicle they say is clean, really look at. Get under, look down the sides etc. for any body work, dents and so on. One was said to be clean and the way the picture were taken it hid the fact the fender had rust forming under the paint and just starting to have pinhole rust rising out the through the paint. In a year or so you will have a nice rust spot and peeling paint. I've worked in a few dealerships and know what goes on behind the scenes, as well as what they pay for vehicles (Yes, I understand they are in it to make money) and they make a lot of money off people who unaware the games they play. On one vehicle when researching the history they paid one price and over the next few weeks raised it approx 16.9% and then a few day later to 13.9%, while it sat on their lot. Retail phrase "Markup to MarkDown and it is still listed above what it came in for and fair market value. Go see Nicole @ Krystal Jeep in Queensbury, better vehicles, better prices and they don't play games and go the extra mile for you! Updated 9/19/23, As you can see about canned responses, I got one as well, not surprising. To speak about Krystal Jeep/Queensbury, after the test drive I brought up various issues ranging from noises, damage etc. and this was even before I signed anything or put down any down payment they brought in the shop and started addressing the issues. The truck now has new tires, new calipers, chipped windshield fixed and more! This is called meeting and exceeding expectations! So with that I am bringing my fiancée to look at buying a vehicle over the weekend. Update 9/28, I went to take the vehicle out one more time to make sure everything fix was fixed. Had an issue repeat and they held the shop tech until I got back. There was still an issue but as soon as I got back he took it in the shop again and fixed. This was all done on a Saturday, again going above and beyond. I don't see this place doing anything near what Krystal Jeep has done! Price are at least 2k lower than here and other than a canned response here, I have not heard back from any of them. No surprise there. The fact they fixed everything prior to any agreement or exchange of cash was a big a chance as I could have walked away. All in all thank you Clifton Park for time wasted and money saved, you lackluster attitude cost your dealership over 60k in sales, nice job. People please look around, go see Nicole, use cargurus, carfax etc to see how much over they are on with their used vehicles as well as new. You want a dealership that stand behind their words and customers and not one that is into game play and using buzz words to sucker you in! "Come in and make sure you tell the receptionist you are a V.I.P.", Nothing important about you other than how much money they can get from you! You want a dealership, not a stealership! Update 10/23/23 Bought a second vehicle from Krystal. Imagine letting 62k walked out your doors as you rather play games!"

"I had the repair shop replace exhaust manifold. It came home leaking oil with a cracked head. Please take note of the pictures. I posted of the cracked cylinder head piece. I’m holding in my hand. This is what you can expect from this service center .I brought it back in and they denied. They did anything wrong and are not taking responsibility. I brought truck to a REPUTABLE garage to fix all mistakes, mechanic told me work c.p. Dodge did had cross thread bolts and large crack in cylinder head. This dealership shop is NO GOOD for me and I am warning you as a courtesy. As a caveat, I’ve had several people call me and tell me they had similar situation’s where the dealership takes no responsibility for the damages. They have done to other peoples vehicles buyer beware stay away from this place."