BMW of Bayside Service Center

"So i had a wonderful experience at BMW of Bayside thanks to Kevin Guo, Big KEV. Such a great person. He solved my issue with concern and had me back on the road to Georgia in no time. I visited my mom in NYC and i woke up to a DriveTrain Malfunction light on. I was scared and confused. I brought it in immediately to BMW of Bayside and guess what rats chewed up my wiring smh. I had to laugh because it’s crazy how people complain about rats of nyc and i finally got a first hand experience. Anyway long story shorter my insurance covered it and i was given a loaner. Very nice but I’m glad i have my car back. Thanks KEV. Goodbye nyc"

"Top tier service here at BMW Bayside Service department !!!! I travel 40-55 mins to come to this service depart because of the amazing, customer treatment. Thank you Dellaportas and Kevin Guo for going above and beyond for me yesterday!!!! I truly feel like a valued customer."

"Worst service ever, bad attitude and takes all day to do a regular oil change. Don’t recommend this place. Going to another location next time. I had an appointment scheduled at 8:30am and was only able to retrieve the car at 1:30pm. Absolutely ridiculous!"

"George Fan is a five star Service Advisor. He has been taking care of my families fleet of BMWs for the past 15+ years and never disappoints. Thank You George for the excellent service and this is to complement your years of service. 5 Stars to George Fan!"

"Taken two cars here and they’ve ripped me off on both… on my x3, I paid to have tires rotated at their suggestion. They said they did it. Took it to another mechanic a month later and they pointed out that my tires needed to be rotated… the dealership never did it and still charged me and would not refund me. I also had them fix my 12v outlet and they returned it with the glove compartment completely falling apart (see pictures). See the photos. They want to charge me $2500 to fix what they broke. On another car (2020 300i), we’ve had repeated no start issues despite only 12,000 miles. They keep saying it’s the starter and have replaced that twice despite me saying it can’t possibly be the starter. No surprise, I have a no start condition again and I’m far from home and they won’t pay to tow it back. They had me tow it to the nearest dealership and told me it was my problem to figure out how to get back to bayside and that I’d have to rent a car. When the tow truck driver came (to tow it to a different dealership since bayside was further than they’d pay to tow it), he pointed out that all 4 tires have slashes on the sidewall which had been marked by the dealership but never mentioned to me. These are not safe to drive with and are clearly a manufacturing defect (all 4 tires have them, and the tires had 12k miles on them). This car would not pass safety inspection yet they never thought to mention it to us or suggest that it needed to be fixed. What a joke. STAY AWAY FROM THIS DEALERSHIP!!! The worst part is they take zero accountability for their mistakes. Browse through their responses to one star reviews here to see for yourself. All the responses that the dealership posts are blaming others… “it’s an issue with the third party warranty not us. You should have bought our warranty.” Or “it’s BMW NA that’s holding up the payment, not us”."