Nissan of the Bronx Service

"I'll never come back here again. I dealt with this place over the years. They've had new management a few different times and it seems like it never gets better. My last straw was when I brought my car for an inspection. I arrived at 7am and left it there. I didn't get a call back until around 3pm for them to try to upsell on almost 3k worth changes I never asked for. I tell them not to do anything. I picked up my car the next day. I checked under my hood and you can see in the picture they left food in my hood. Horrible. My brother told me they do this so rats can come and mess up your vehicles wiring and such. A waffle and clam shells were under my hood. I'm allergic to fish. I was beyond pissed. I take the high road and they won't ever get another cent from me. Worst then that. I want to say maybe 2022 I paid a lot change my spark plugs, supposedly. The car started running differently(In a bad way) ever since they worked on it. Now today my spark plugs are fried and I had to get my car towed to an actual reliable mechanic. A little more than a year later after it was supposedly worked on. BEWARE!!! If I could give negative stars I would."

"I rated Nissan of the Bronx a 1 for collision repairs. Anyone reading this review. Whatever you do not bring your car to Nissan of the Bronx for collision repairs. On 2 separate occasions I made the mistake of taking my Nissan rogue for minor collision repairs. The first time I brought my Rogue to the Nissan of the Bronx since it was where I bought my car and I thought I would get a great service. I gave the car to an employee of department of services name Alexis for a minor damage to the front bar of the SUV. I asked him to provide an estimate of how much it would cost to fix. He advised that at the moment he couldn’t provide the estimate and asked to give him the insurance claim number. But he never sent me the estimate even after calling him about it several times. Apart, he lasted a bit over a month only fixing the front bar of the SUV. I made several calls about when the car would be ready because I thought it was taking to long for the minor damage of the front bar. He charged my insurance almost $14,000.00! It was to my surprise when I found out of this charge. The below picture of the damages to the car was taken at the location of the accident. This picture was sent to the insurance adjuster. I have the text messages that were sent to the insurance adjuster. In that moment, I didn’t understand why the insurance paid $14,000.00. This was my first experience in an accident as a result, I let this go. For the second occasion almost two months later I took the car to The Nissan of the Bronx for damages that were more than the previous one. I again gave the car to the department of service Alexis and this time he took a month and a half with the car. When he told me it was ready and I went to get my car, it was missing the side molding and when I told him that he said that he was going to take the part from his boss’ car. He was charging every part as new but in front of my face he just took a part from another car. What do you guys think he charge for the work? To my surprise again he charged the insurance $14,000.00 but this time, I complained to him why he charged the insurance that amount and that he was stealing from my insurance. He said, it was not him but The Nissan of the Bronx charged that amount. Later, I discovered from another employee that Alexis took my car to his personal shop which he owns. I thought that his collision shop was part of Nissan of the Bronx, terrible mistake. I continued to investigate and discovered that Alexis made more damages to my car before the insurance adjuster saw the car. I was given pictures of how he damaged my car. Now the total charges of the two services equal to close to $28,000.00 and my insurance premium double! Because of this reason. I called my insurance and communicated the issue. They told me that they couldn’t do anything about my case since the payments were done. They would pay more attention to the collusion repair department of The Nissan of the Bronx. I will never bring my car there for collision repair because causing further damages to a vehicle to collect extra money from an insurance co is a class B felony! And it’s also fraud. So, whatever you do. Do not bring your car to Nissan of the Bronx unless you want to get ripped by Alexis. I have just opened a case with the attorney general and they assigned an investigator to my case and I’m going all the way with this. He’s a thief and is using the Nissan of the Bronx name to lure the customers that come in there with collision issues."

"Minnie at Customer service was great. She was very friendly, nice and accommodating. I was upset when I saw my invoice after paying to see that I got charged a battery check fee, even though we discussed going in that I needed a new battery. I could have saved $100. They knew my finances were tight. Seems like an exorbitant amount to charge to check the battery also. I might go back, if I do, I will need to be super specific as in what I will pay for vs what is needed."

"If no stars was a option would of giving it. Purchased a batterie at this location a few months ago,went back today to replace it, the guy at the desk told me i need a receipt to replace it even after looking up my name on their system showing when i purchase the batterie. My question why have warranty on an item and not honor it?"

"Ok I don't drive but my husband does, accordingly to him this place gives him a good service for his car, this is the second we are here for car service. Note this place is clean and good customer service they even have a stand for coffee and water, comfy couches to sit and wait the Restrooms is very clean."