R & D Auto Services

"Excellent service, a genuinely honest mechanic shop. Been using them for years."

"The guy showed up in less than 1/2 hour and pulled me out of the snow for a reasonable cost. Other tow truck companies wanted alot more. Was quick and painless. He entered my credit card info into his app and we were done in minutes."

"I am surprised to read all of the positive reviews of R & D Auto Services. Perhaps my experience is an anomaly, or only AAA customers are treated to shoddy service. I had a simple tire change that needed to be completed on my Range Rover Sport (using the full-sized spare tire). Apparently, the car picked up a nail because the tire was completely flat. The estimated time of arrival for the repair was 10-15 minutes after I placed the call, likely because the shop is only 2.0 miles from my home. Unfortunately, I had to leave my home (leaving my nanny with the keys) to pick up my daughter from classes nearby. I received a phone call asking if the service provider had arrived and if the work had been completed in a satisfactory manner. I let the call center know that the driver had not arrived when I left, but she got him on the phone and assured me that he was at my home and the tire was being changed. I told her that I would be home in five minutes, and I raced home in an attempt to tip the driver. When I arrived, not only had the driver left without ever having me (or my nanny) sign off on the tire change, but he also DUMPED the damaged tire into the trunk of my car on top of a valuable painting, destroying the value of the painting in the process. There were any number of alternatives to this option, the most considerate of which would have been to place the damaged tire back into the spare tire wheel well without damaging the painting, but the simplest of which would have been to move the painting (which weighs less than a pound) into the back seat of the car (or ask my nanny to come take it). I am EXCEEDINGLY disappointed in the service provided by R & D, and have asked AAA to never use them again for a service call on my account. UPDATE: If the owner of this company believes that the service provider went above and beyond, I would hate to see what simple service results in. Additionally, despite the fact that I specifically requested that this service provider never be used for a service call on my account again, they were indeed utilized for a call on Saturday, June 30th that I placed at 6:15AM. Despite being provided with an initial estimate of 7:15AM, I continually received updated estimates and no service arrival until 8:40AM. I was, in fact, with that vehicle when the tire was changed. I will be canceling my AAA membership as well, since customer service has completely fallen off."

"I got a flat tire yesterday on my blue FIAT 500X and the tow truck took only 10 minutes after I called. I had the car towed from weaver shell to Al’s place. It turns out I knew the tow truck driver from a volunteer organization we both belong to. He’s a really nice guy and I highly suggest the company to anyone in need of a tow. Tow truck drivers are the forgotten heroes of emergency services. Best, Chris Pellegrini"