Modena Automotive

"I called triple-a for a toe they sent modina automotive to tow my car 2 hours later than I was told they were gonna be there, then proceeds to tell me they have to go back to plattekill because there was something wrong with their truck. Get a call back from triple-a saying that my vehicle would be dropped off at my house by 10 o'clock that night. Never showed app next morning still no car call triple-a, they told me it was modena's problem to get it here now had to pay the thorough tolls. And everything advanced, they still have my car. And it's almost 24 hours later that my car has not been brought back up. Very poor service when I call the tow company that gave me. Excuse after excuse that they only have 2 drivers and that they cannot get my car, and they don't know when they'll be able to get my car up. Here, baloney, they need to become more professional. With that being said, my car should have been first priority to be taken out of the yard and not kept in storage. They got their payments and everything and I do still do not have my vehicle and I had a mechanic coming to my house to check it. They stood around for 2 hours. I had to pay him because this place did not bring my car. If you're ever down in plattekill or Newburgh area, do not use this toe company for your vehicle because they'll hold it hostage. Well, finally got my car back 24 hours later when they got here, the driver's helper proceeded to tell my husband we needed a new engine which isn't so I only needed a cooling switch and the thermostat they shouldn't talk if they don't know what they're talking about?"

"Triple A sent a tow truck driver from Modena Automotive. I was collected, but obviously stressed due to having my car stall twice in traffic before I was able to get it safely to a location for towing. The driver asked me what happened so I explained what popped up on my dash and what I noticed when I popped the hood. He then proceeded to “confidently” tell me I would need my whole transmission replaced. Mind you, it’s a 2014 with only 70k miles on it and has been well maintained with no major problems prior to me owning it. He could be right, however my mechanic hasn’t even looked at it yet and it could be a number of other problems as well. I explained all of this to him to which he scoffed and went, “well preventative care will be much cheaper than what you’re about to face.” Very bold of him to say while smoking a cigarette, having not looked at my car at this point. I was so disgusted by his treatment of someone who was in a very vulnerable and stressful position. I encourage Modena Automotive to train their tow truck drivers in how to handle customer relationships. I understand that their job is not easy, no service job is. There’s so many different characters that are out there and they have to deal with so many different personalities; some are good, others not so much. However, it is absolutely unacceptable to give a “confident” diagnosis on a vehicle without looking at it. This only amplifies the stress and anxiety a car owner experiences when faced with an extreme challenge and cost."

"Really great people! I was in a total crisis. They got me back on the road right away and their prices were super reasonable. Highly recommended! Very friendly and great communication!"

"I rented a uhaul for my move and it was great! The person who rented me the uhaul helped with everything. The only downfall is that I was told I could return the uhaul to any location and when I returned to Walden’s location, I couldn’t start the process because I had to drive back to Modena. Thankfully I arrived right on time but kind of bummed out about that part. All is good though! Just wanted to give another family heads up!"

"Fred the owner of the business is one of the best mechanics I have ever known and treats his customers with the utmost care. He ran a business that he should be proud of. Guaranteed everything he ever did for my firm and has also become a great friend"