Kinney Drugs

"Didn’t honor their ad price. 4 for $12 on coke and not 3 for $10 that it rang up as. Got attitude from cashier and left the store."

"I just stopped in to pickup some allergy medicine and was poorly greeted by Cali at the pharmacy. She was abrupt, did not smile and was generally unfriendly. On the good side another senior pharmacy representative was friendly and knowledgeable. There was also another person who helped me find another item in the store quickly."

"These new people in the pharmacy are very rude if you can get them to answer the phone. They tell me my prescriptions are ready or I have to wait a few days or my doctor hasn't faxed them in and I have a copy that it was faxed in."

"They are not very friendly in the pharmacy at all. A few of us that I know have agreed and have made this same comment. They need to be retrained and need good customer service skills. The others in the front of the store are very friendly."

"I switched from another local pharmacy to Kinney drugs expecting a better experience. I was sadly disappointed. The employees that work in the pharmacy need to be trained. They are not even friendly and are too busy talking amongst themselves. My last time in the store I was trying to pick up four prescriptions I called in the previous day. When I called it in I was told it would be ready for pick up in two hours. I went the next afternoon to pick it up and was told they weren't ready because the medications I needed were not in the store and needed to be ordered. To come back tomorrow. When I questioned that none of the four medications were in the store, a female employee checked and from the center computer, spoke loudly enough for me to hear her at the pick up area, that the medications were in fact in the store and could be filled. However, I'd need to come back. Because there were fifty people ahead of me. Yes. She said fifty. It's worth mentioning that I witnessed a gentleman before me also be told his medicine was not in the store. When he questioned it, he was told it was ordered but wasn't on the truck this morning. I somehow do not believe that after my experience. They cannot lie to people about their medicine not being in the store if it is. And if they get behind, call and let people know so we are not running back and forth multiple times. This is not the first bad experience with this store. And I have been told in the past the medication I needed was not in the store. However now I don't know if I believe that. It seems to be their go to excuse when they don't do their job."