Umi Japanese Steakhouse

"Called to book a reservation for 7PM @5PM on a Friday and they said they couldn't accommodate my party of 3 at 7 but could get me in at 8. Person who answered the phone said "Hold on, let me double check that we can do 8." Confirmed that 8 was ok and I booked the reservation. They called me back an hour later to inform me that they have a private party at 8 and have to cancel my reservation. I will recommend that no one goes here. Before we could even get to the restaurant they gave terrible service. would give a 0/5 if possible."

"Visited 12/30 with 4 other people to celebrate 2 birthdays. Everyone except 1 person ordered hibachi. The entire hibachi experience finished and everyone had their food boxed before the waitress even addressed the fact that 1 guest still hadn't received their sushi. The response was 'the sushi place tends to take a bit longer' but an hour for 3 rolls? The waitress refused to make eye contact with the guest who was waiting on their food and instead spoke to the person next to them. When the sushi did finally come out the rice tasted old and the avocado was not fresh. We were given no discount for the unreasonable wait and poor service."

"What was supposed to be an enjoyable experience for my daughter’s fourth birthday, turned out to be a frustrating night. I have been eating at Umi’s since 2012, as I have always enjoyed the overall ambiance. However, yesterday evening was unacceptable service for the price I paid for what appeared to be a serving for a toddler. I have a seafood allergy, which I always inform the waitresses ahead of time. In the past, the waitress would inform the chef, as the chef would still cook my food on the grill, but move it aside and away from the others. The chef would also use other utensils to touch my food once he begin to cook the others food. And I always be sure to compensate him at the conclusion of our dinner for going over and beyond to accommodate. On yesterday (12-22-23), they decided to cook my meal in the back. I ordered half steak & the chicken hibachi. First the food was cold, secondly, they literally gave me four pieces of steak and four pieces of chicken, as there was one whole piece of broccoli with onions that were supposed to be the veggies. Not to forget, one small serving of rice. By no means do I expect to have food spilling outta my plate, but when my four year old has more food on her plate than me, that is a problem. When I questioned the portion size to the waitress, her only solution to the problem was to charge me an addition charge to have a small portion of chicken added to my order, which was ridiculous. I paid $133.00s for a dinner with an additional $10.00 tip for the waitress and $5.00 for the chef, but still had to stop by another restaurant to pick up some takeout. I have never been one to complain about a meal or the price for a meal, but at least do right by the customers. This was my first disappointing experience at this restaurant. I was more shocked than anything. Feel free to respond."

"The food was great! The prices were a bit pricey but so is everything else. We went in at 530 on a Sat night and there was no wait"

"My boyfriend and I ordered the Umi Supreme, which is filet mignon, lobster, shrimp and scallops. We both ordered our steak rare. It was given to us very well done. The cook didn't understand when I asked for him to make ours rare again. I had to flag down our waitress when I finally found her and explained about our steak. She said she might be able to have another one made for me because it was sitting on my plate, but told me that my boyfriend couldn't because he ate his steak. I explained that he ate it because he was hungry and we couldn't find a waitress. She was rude but brought me one side of filet finally. I will never go back again because she was so incredibly rude and wouldn't let me speak to anyone else. Unfortunate because I enjoyed getting sushi there throughout the years. Deeply disappointed."