Candlewood Suites Mooresville/Lake Norman,NC, an IHG Hotel 3247 Charlotte Highway, Mooresville, NC 28117

"Being a IHG member this was worse experience! Husband booked ask for lower room due to our pet, we checked in @415 afternoon, Walked I. No one at desk there was 3 Housekeepers and front desk clerk in back all talking when checked in ask why on 4 th floor stated all available! went upstairs as off elevator almost knocked over with horrible smell of Pot all down hall to room When I went back downstairs to let them know I ask for different room and they said had one on 2 nd floor ask why I couldn’t have 5 minutes earlier said they had just finished cleaning (now it’s after 4 and everyone was goofing off) So 2 housekeepers followed up to 4th floor with me and knocked on door and told smokers they had to stop (instead of telling to leave) Even maintenance man noticed smell So I go to second floor when get to room door was open! Along with EVERY cabinet, microwave door, dishwasher, nightstand, dressers everything bed looked set on So downstairs again I went Same house keeper came up stated (we’re not perfect) I said I don’t expect perfect just competent when she got in room she was SLAMMING All Drawers Everything scared my puppy and sister who was in Bathroom I ask her not to slam she said how should I close the I said NOT like that she slammed out of room slamming that door When I told front desk NOTHING This is definitely NOT 5 star or family friendly unless your into POT and rude people"

"Pans were scarred up by prior guest using sharp objects on pans. Front desk traded the pan for better pan. Was going to extend, when calling the night before checking out, my room was not available to extend."

"Very disappointed with the hotel!!! First, no breakfast was offered!!! Second, there is no room service every day!!! If you want it cleaned, you need to request and will provided only if you are staying for more than 7 days, which was our case!!! And I had to request twice because they forgot to come to my room!!! Then the cleaning was awful. Looks like they even didn’t try it!!! I complained and they said that they were supposed to make the beds and replace the linens!!! Third, there was no ice machine in the entire hotel!!! They said they don’t offer that because the fridge in room had an ice machine!!! Yes, it had but it produced half bucket a day… I had to go out every night to buy ice for my son’s ice tub recovery…"

"This will be on our "Visit again" list! Fantastic hotel all around. The front desk staff was exceptional, especially the young woman who checked us in. She was mopping the floor when we arrived, and immediately greeted us and returned to the desk. She was very welcoming and kind. I later saw her with a vacuum cleaner. Obviously a very hard worker! The room was very clean, spacious, and comfortable. The beds were super comfy, and the bedding soft and warm. There was a recliner, which was really nice! Bathroom was clean, and had Dove products that were really nice. We swam in the pool where there were plenty of clean towels, the water was clean and a comfortable temp, and nice seating around the deck. Overall, this is a fantastic hotel and at a great price. Full sized fridge, nicely stocked, dishwasher, etc. This would be a really nice hotel for a long term stay, but also served us well for a short overnight!"