Shake Shack Staten Island Mall - New Springville 2655 Richmond Avenue, Staten Island, NY 10314

"The fries and shakes here are always consistent and great. They're always fresh, crispy and tasty. Food is great. It's very clean and now there are little kiosks by the counter where you can place your order if it's busy. The staff are welcoming and the atmosphere is comfortable and casual. For those who are concerned about price, they usually have BOGO deals on UberEats or the Shake Shack app if you check. Highly recommend."

"Although the wait times were a bit long the food is well worth the wait. Everything on their menu is as fresh as possible. I've never had a burger that juicy when eating out ever. But what made their food truly exceptional was their spicy cheese fries. It's something everyone NEEDS to try before they die, they were so good I treated them as the main course and everything else as an appetizer."

"This review is way past due however, it's never too late to recognize a job well done. This review is simply to thank Kristie, the manager at this specific branch. An amazing effort from Kristie with my team! Organizing a team-building event can be hectic however, Kristie personally stepped in and took care of our orders, truly shows her dedication and commitment to providing excellent service. It's fantastic that she made sure everything was ready promptly and continued to serve us attentively. Politeness and professionalism are important qualities that can make a big difference in creating a positive environment and experience. It's clear that Kristie went above and beyond to ensure my team and I had a great time."

"This seemed to be about the only place in the Empire Outlet Center on Staten Island to grab a drink and a snack. Anyway, we ordered everything at the counter – a hamburger, chicken burger, fries, iced mango and normal iced lemonade. Everything came quickly enough. We sat inside having cleared a space to eat. The food was of a reasonable quality but the whole place was a typical fast food establishment. Nothing really special."

"Food was good, although slightly expensive. The fried chicken burger was ok, I still think the other competitors are better as although it was crunchy, the chicken isn't as well seasoned and the sauce isn't as good. That being said, their frozen custard/milk shakes are good."