State Employees’ Credit Union

"I had terrible customer service from the rude bank teller today & the manager did not resolve my issue. I WANT AN APOLOGY FROM THE DISGRUNTLED BANK TELLER! I WILL BE IN CONTACT WITH YOUR DISTRICT MANAGER."

"I have banked with SECU for over 20 years. I normally go to the one in Sanford NC and they are excellent. Because I work in Aberdeen I went in to get Credit Counseling and first I was brought into the office and called the wrong name(wrong person) she didn’t know about CC, first said the person wasn’t there then he was and instead of taking me into his office, printed off papers while standing in her office and totally dismissed me. I was told I didn’t have to have an appointment when I called the day before but when i get there now I need to have one. I don’t feel either of them were knowledgeable or even wanted to help me. I am very disappointed."

"I usually love my bank but today I went around 10:00 and out of the eight plus people I saw working, only 2 people were actuality at the counter helping customers, and there was a line of customers to the door. They had three people running drive-thru even though there was no one in the Drive-Thru to be helped so they were just sitting around talking. It took one of the customers ahead of me to say something for them to actually get one of them over to help. I understand there being a shortage of employees, but I don't think that was the case, I think this was a lack of effort."

"Great Customer Service and very helpful! Mrs. Sade Jones endeavors to make sure customers feel secure with any/ all financial needs! I went into SECU with inquires of an auto loan and was approved within 30 minutes! I am so glad I became a member!"