Auto Barn

"I wondered how long they could hang on. They were classy 40 years ago when they expanded into an old Woolworth's store and other locations. But then they neglected appearances. They shrunk back to their few oldest stores. (They were better than Aid Auto Stores, which never had anything I needed.) Still they neglected appearances. Pep Boys, AutoZone, Advance Auto Parts, and Walmart came along and ate their lunch. In their last 2 stores (Mineola and Lynbrook), they hadn't waxed the floors in 40 years. Their windows still had lead burglar alarm tape on them. I think they paid their employees pretty well, but none took the initiative to restore the floors in spite of management. "Since 1957." As of Feb. 2024, they are online-only; see whether that lasts. They might be working from their warehouse in Port Washington."

"Purchased a set of Front Shock Absorbers for a LX470, the part shipped does not work on my SUV. They insisted that the part was correct "Based on the manufacturer's application guide, part # JGT4382S is the only TRW front shocks for a Lexus LX470" which is obviously incorrect. LX470 comes standard with active height control which has a hydraulic line that attaches to a hollow mounting shaft on the top of the shock. The shock they sent had a solid mounting shaft. Rather than admit that the application guide was incorrect and agree to pay for return shipping they refused to pay for return shipping even though they shipped me the incorrect part. You would think they would want to correct the problem so it doesn’t occur again, apologize for my trouble and gladly pay return shipping. Needless to say I’ll not do any future business with Autobarnstores."

"Worst customer service/skills ever. I was sold a faulty car battery few months ago, it took me several trips to the mechanic and money to realize that the battery doesn't hold the charge. Over the past few weeks and with the cold weather now, I had more troubles, car parked over night wouldn't start in the morning, with a jump start and driving around would work but then same things. I went to the store, explained the situation and the manager wanted the battery in the store to test it. I couldn't do that myself, so I had my mechanic replace with a new battery and then brought back the faulty battery in the store as I was asked. My mechanic wrote what was the problem, the manager/owner wouldn't listen to me and kept saying that the battery was charged, didn't have any problems and refused to give me a refund for a manufacturer faulty battery! Since I have changed the battery last week, I haven't had any problems with my car. Save your money and time, do not walk into this store. People is rude, no customer service skills, do not listen to clients and think women do not have a clue about anything car related."

"Excellent customer service. Russell and the rest of the staff are always able to find me the parts I need to fix and maintain my cars. They even stock hard to find items for older cars. You don't see this type of great service at the other local auto parts stores. Keep up the great work guys!! Sincerely, George P. Lynbrook, NY"

"No air conditioning in the store...I guess due to budget cuts. Didn't have what I needed on the stock floor, when I said the name...they were perplexed, but when they looked it up they saw they had the items in stock. Sad ....Auto Barn could be SO much better...they sell products from Liqui Moly / Lubro Moly...that's something you won't find in a Pep Boys, Auto Zone, or Advanced Auto. Kudos to Auto Barn."