Prato 850

"Update: We were able to get in contact with them and they offered the full value of the gift card after our last experience, so $85. I think they handled it professionally and I will give them another try and will update this review afterwards. My husband bought about $300 in gift cards to Prato850 during the pandemic- a $100 gift card for his parents and $200 for us. We go to dinner with my in-laws with the gift card back in 2021, order dinner and go to pay and the gift card didn’t work. My in-laws had to pay the full amount on their credit card and they accused us of trying to use a gift card with $0 balance. Meanwhile my husband had to return twice over the following week with the gift cards and his bank statement (the first time the manager never showed up on time) to prove that we bought the gift cards a day prior to using them, yet they all showed a zero balance. They turned out to have an issue with their gift cards not working with their POS system so they reissued another gift card, which we used $15 of and made sure the manager at the time gave us a receipt with the balance of the gift card and his name so we wouldn’t have an issue the next time we went to use it. Fast forward to today when we decided to order takeout of 2 wood fired pizzas and a steak sandwich and went to pay and lo and behold, the gift card doesn’t work. We have the receipt with the balance and managers name on it, but they said “oh well, please pay the entire amount on your credit card”. They accused us of having a card that’s over a decade old, despite the receipt being from 2021 and the manager said “I don’t even know who the managers name is on the receipt”. Why is that my problem?After arguing back and forth, they reluctantly gave us the food and my husband was so frustrated with what went on for a second time, just left the remainder of the gift card with a $25 balance at the restaurant and told them to give the money to the staff, knowing damn well we won’t be able to use the rest of it because they can’t seem to figure out how to issue gift cards that work. The wood fired pizza was soggy and limp, as you can see in the photo. It tasted exactly as it looked- pretty gross. For a restaurant that has managed to stay open for several years, you would think they would stand behind their gift cards without issue (especially when they’ve had these problems in the past) and know how to make a wood fired pizza that has flavor and is cooked enough to keep its shape. Highly disappointed, should have trusted the negative reviews."

"I called in a takeout order tonight at 6:38 pm and the person on the phone told me it would take 25-30 minutes tops. We get there and it took a little over an hour for the food to come out, granted it's a Friday night and it's busy but this was takeout. When I got home with the food, the pizza was ice cold and it looked like it was sitting out for a while. The wings were not as well done as I asked them to be and everything was generally not great. This restaurant used to be good for both dine in and take out and has gone down hill for a while now. This is one place I won't be returning to."

"We had bottomless brunch on an afternoon weekend which was fun! We drank mimosas with a orange juice base, but opted for pineapple juice since it tasted better. Also got a burrata and pesto pizza which was phenomenal!!! Loved the combo of soft cheese and basil! The Thai calamari was fine. The wait staff were very kind and accommodating which was very nice! There were a few bees outside so be cautious."

"My wife and I came here to celebrate her birthday, and it was definitely a very memorable dinner! Our waitress Colleen was continuously present at our table and helped make some terrific recommendations for various foods to try. And the manager Doug helped make the evening that much more special by surprising my wife with a Happy Birthday slice of their rainbow cookie cake! It’s honestly one of the best tasting cakes we’ve ever had. Can’t say enough great things about Prato 850 and we will definitely be going back to try more of their delicious menu!"

"Edit: Decided to give this place one more try a year after my last review and it took 1.5 hours for the food to come out. When it did eventually get to the table, the items did not match their menu description whatsoever (missing several menu ingredients). The food was good, but not worth the wait. Spoke to some patrons at nearby tables and they expressed the same sentiment — took way too long to place our order & took even longer for the food to come out. Really disappointing experience. I’ve been here four times now and I keep coming back because the food is seriously great. Unfortunately, the service is always poor. This past Wednesday, it took us 40 minutes to put our food orders in, and 30 minutes to receive our drinks. Our silverware was dirty as well as the little water cups. I don’t blame our waitress for this at all — she was running around helping several tables. When our appetizers did finally come out, they were very cold. Granted, they were tasty and the manager took them off our bill for the inconvenience. Our waters were never filled either. Again, the waitress did her best so I don’t blame her at all. Our entrees were delicious as well when they came out. I always leave great reviews and I hate to slander a business, but I’ve been here 4 times since December 2020 and it’s always the same issue (regardless of the time of day or whether we have a reservation or not). Management really needs to hire some more help."